Kokilaben Hospital — discrepancy in bill causing delay

Address:

Mumbai City, Maharashtra, 022

Dear team,

My wife mrs sandhya mujumdar got admitted yesterday on 9th march, 2018 for chemotherapy. Her hospital id is 24883964. When we got the bill, we were shocked to see that the halaven injection which was free of cost from the company, it's handling charge was billed at rs. 14, 100. Whereas the cost of halaven injection administered yesterday was rs. 62, 000 and handling charges at the rate of 10% should have been rs.6, 200. This means i was charged rs. 8, 000 extra. I have pointed to your biling department the mistake and also told that when last time chemo was done on 27/2/18 with free of cost halaven injection the handling charge was correctly levied as rs. 6, 200. Biling executive told me its not their mistake. You have to contact in day care. Day care in charge told to contact at pharmacy department at basement. I was made to see all the departments for nearly 3 hrs. At around 10om, pharmacy incharge mr. Prasad co-operated and made the corrections. Thereafter, we could finish the biling process at 10.30pm
The above procedure took nearly 3 and half hrs to rectify the bill and the patient instead of taking rest after chemo was made to wait in the lobby which is unethical and unhumanitarian.
Please take a note of above and take action against executives incharge.
Your process should be smooth