Kokilaben Hospital — Inconsiderate and Unhelpful nursing staff

Address:[email protected]

This complaint is against the team lead nurse of ICU 7 who was on the morning shift on 21st July 2021. My mother in law was admitted in the ICU bed 52 from 13th July to 21st July. She passed away due to health complications on the morning of 21st July. After my husband signed all papers, they moved her mortal remains to the morgue. We then went to the hospital to bring her back home. It was an extremely difficult time for us. When it was time to go to the morgue we were told that a nurse from the ICU would come down to release the body from the morgue. But the team lead argued in an extremely rude and inconsiderate manner that she wouldn't release her staf[censored]ntil the ambulance was at the door. Even after confirming that the ambulance was there the TL asked me to leave the ICU and wait at the morgue. She said that until the a&e wouldn't call her she won't release her staff. So I went down with my husband and waited there for another 1 hour for a nurse to come down and release the body. We took turns to go and ask people from a&e to call the ICU a total of 3 times. In this we were told that a nurse had already been there and since no one was standing at the morgue she came back. This was out of question because one o[censored]s was always stationed near the morgue and there was no sign of any nursing staff. I finally went to the a&e and kicked up a fuss which is when a nurse from a&e came to release the body. So basically the icu nurses and TL were too busy to come down and sign the release of a pateint who died under their care. I have written notes from my mother in law when she was alive saying that the nurses were negligent in her care and would not tend to her.

This is by far the worst possible behaviour and treatment any hospital can dish out to a patient and their relatives in such a testing time. I had settled all my bills prior to discharge so it's not like you treated us for free. I would like to lodge a formal complaint of negligence and inconsiderate behaviour against that nurse and would expect the hospital to take strict action against her. I will go a step further to add that I need a written apology from that nurse and a proof of what disciplinary action was taken against her. I have utmost respect for medical professionals for all the hard work they have done during the pandemic, but this behaviour is unacceptable. And if I do not hear back from you, I will assume that the hospital too is in support of their nursing staff treating people badly.

We will then proceed to take further course of action as we see fit. We have more than enough witness to attest to the negligent behaviour of your nurses on level 12 as well where patients were roaming the corridor looking for nurses who were all absent/ missing from their stations on the evening of 13th. I have contact names and details of these patients and their families too.
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    Kokilaben Hospital Phone
    +91 22 3099 9999
    +91 22 3091 9191
    +91 22 3069 6969
    Kokilaben Hospital Address
    Rao Saheb Achutrao Patwardhan Marg, Four Bunglows, Andheri, Maharashtra, India - 400053
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