Kokilaben Hospital — Over charging patients and no services provided to them

I visited your Andheri West Hospital on 27th Jan 2022 as I was suffering from high Blood Pressure and this was done with the intent to get proper advice and treatment for my future well being. The flow of my experience and money drained is as under:-
On stepping inside the hospital there was a so-called reception area where no one was sitting to guide and on viewing all the corners I found that the reception is actually an illusion and the real reception is at the back where I went and asked information regarding my appointment and was asked to go to the first floor.
I went to the first floor and there I was asked to get the token which I got from the machine "N33" then asked to fill a detailed form.
I filled all the details and gave the same to the lady cashier who told me that the charges are 2200/- rupees which I paid via my credit card. My Patient ID is KH[protected]
I was asked to follow the dark grey line (which was not grey rather a shade of magenta) and I headed towards the cardiac department as I know English but others may not, from here the twist starts
There was no one to guide what to do next.
I found the room of Mr. Pravin Kahale which was closed and the doctor was not there.
I enquired the same to the nurse and she said he is on visit but I was given the appointment of 10:30am and was asked on the day of appointment that I should reach 15 min before the scheduled time and there should not be any delay. I I would have come after a couple of hours from my scheduled time then it would have become a sin and lectures would have started.
Then the lady nurse told me to get my BP checked which she did.
Till 11:30 I waited and asked the receptionist on the first floor as to where the doctor was, then she said "you have to wait as the doctor is on round and will come after some time and the exact reason is not known" . At this point it was more than an hour for me waiting on the floor.
Then the Doctor came and he found his room locked . After a min of waiting he asked me to come to the pathology/nurse room where he started asking things based on my previous doctor prescriptions.
He asked me for my weight, height etc which I answered but why did the hospital not check my weight and height when you are ballooning the charges to 2200 rupees (registration 200 and primary consultation 2000) without doing anything and just using two papers (prescription and bill of supply) as your total investment.
Why was the weight and other important parameters not checked? as it should be part of the checking criterion (weight, height, oxygen level, temperature, BP) in the hospital for each and every patient who walks in.
The security lady at the entrance was too rude and she was thinking as if all are hale and hearty and treated everyone with rude behavior irrespective of one being a patient.
An individual is going to such a reputed hospital to get better health services, care and to be served better rather than being drained from pocked with no effort from the hospital side for the welfare of the patient.
It was a huge waste of time as from around 10 am I was there and till 11:55 am I had moved out of the hospital. When so much amount and time is taken then why proper services are not given to patients who are already suffering from a health and financial point of view. Your motto "Every life matters" does not reflect from the level of services you are providing. Every desk and bench should be properly sprayed, cleaned basis covid protocol which was not happening during my stay of 2 hrs. Only emphasis given by hospital is to show-off rather than to show empathy and care to patients. No email id given on file and on bill of supply or prescription.