The Kolkata Online Florists cheated and committed Fraud on several occasions for order number order # HKOF-[protected]
date - 15th Oct 2020 --- as part of resolution I would require a FULL REFUND of my entire money RS. 2070 and some additional penalty to them maybe 10% of order amount Rs. 200 penalty to be paid by them for ruining customer surprise and harrassing recipient to come and collect delivery outside home on the road?
a) Paid extra money for delivery to be made before 10 am but delivery was made after 6 pm in the evening
b) They delivered a completely different cake and bouquet, check attached pictures as proof, the cake was melted, it was not chocolate truffle and tasted like coconut-chocolate mix flavor very bad... the bouquet roses were not fresh and completely different, no decoration as shown in their picture
c) The delivery guy continuously called the recipient and informed that a bouquet will arrive in my name in an hour (called at 5 pm that he's in Dum Dum) and when he reached near the house, he called recipient and harrassed to come down on the GT Road (Very far from home) to collect as he will miss his auto rickshaw, this was so ridiculous... ultimately when recipient denied, he was forced to come home and make delivery
They ruined the gift that was selected, they ruined the surprise element, they ruined the delivery time, and moreover harrassed a lady
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