| Address: | Porur branch | | Website: | Kolors |
Hi this is deepa.. Myself and my mother (Mrs. Parvathy) visited the kolors porur branch on[protected] to enquire about the weight loss treatment for my mother, during the time of visit we got consulatation from lady who is working there and she explained treatment procedures for few minutes after that she started explaining about the payment options and convincing us to take the slimming treatment package for 3 months for an amount of Rs.48764 including interest for EMI. During consultation I informed about the past medical history(Hernia operation) of my mother to confirm that there is no side effects or risk for her health during the treatment and she gave assurance that she will take care and there will not be any side effect during or after the treatment, after that she asked f
my debit card to check EMI eligibility option, but within a fraction of seconds I received a message that Rs. 2 has been debited from my account, then I came to know that without my knowledge and without any proper information, she converted the total package amount of Rs. 45000 into personal loan EMI option of Rs. 4063 for 12 months, except the message from my bank they didn't provide any kind of document. After 5th sitting of treatment my mother got heavy pain in her abdomen and admitted in hospital and doctor advised her to take bed rest for a month and also not to continue the treatment by considering her health conditions(Hernia operation with a mesh attached inside her abdomen)to avoid health complications. So by considering my mother's health issues and doctors advise I wished to cancel the treatment, so i contacted kolors manager(Shankar) porur branch for several times to cancel the treatment but there is no proper response from his side, whenever I tried to contact him regarding the cancellation, he gave some lame excuses instead of taking any step for cancellation, the way he talked with is us is also very rude, and he is not at all in a mind set to sort this out. On the other hand the EMI amount was also debited every month for the services which are not utilised .As of now, 5 month EMI amount has been debited from my account, and I'm not ready to pay the rest of the amount to this fraudulent company. I want this issue to be sorted out immediately before my next EMI date. Or else I will take this issue to next level and also post the same in social media to alert people to not get trapped under this company's fraudulent services and fake commitments.. Their main motive is to get money that to without the knowledge of the person they are converting it into a personal loan, and the total amount is credited to their account and after that they don't bother about thier clients..This is how they are cheating people who take their treatment..
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