Kolors — Withdrawal from my account after intimation to Kolors

Address:

Kolors Health Care India -Athiban Avenue 66A/6 South By Pass Road Next To Unlimited Show Room Above Bata Showroom, Palayamkottai, Tirunelveli Tamil Na

Date of the incident- 06/11/2023
I approached Kolors on Nov 6th 2023 for consultation. The consultant named Ishwarya asked me to register with the amount Rs.500. She canvassed me informing that there is an offer of Rs.40000 that day and it would be Rs.46000 the next day. Believing that the treatment will not affect me I accepted the EMI option. If the consultant Ishwarya informed me to take the treatment that day and check whether I like and then decide to pay through EMI I would have not accepted to pay through EMI. The consultant Ishwarya confirming with Fibe personal loan secretary Karthik sanctioned the loan. On the same day before leaving the office I told Ishwarya that I will let you know whether I will be able to make up tomorrow. She harshly replied that I need to continue as I accepted the EMI option. But the treatment made me exhausted on the same day and I called to the Kolors office Tirunelveli and informed that I am not interested to continue the treatment and requested to deactivate the Fibe account linked with my bank account but they have not taken action. Ultimately on Dec 6th 2023 an amount of Rs.3364 got deducted from my State Bank of India account. So immediately I visited the Kolors office on the same day of Dec 6th 2023 to meet the consultant Ishwarya and I questioned her why after intimation on November 6th, 7th, 8th and 9th 2023 to the office several times my amount got deducted from my account. The consultant Ishwarya reluctantly replied that she was not informed. I was then directed by the receptionist to meet the admin named Saravanan. Admin Saravanan in turn said that he will send mail to the corporate office through which it was clear that admin Saravanan also didn't take any action after my several calls of information to the office. I was directed to meet admin Saravanan who in turn told me to continue with the treatment as there is no refund or else he asked me to find a client so that I can close the account. I met admin Saravanan this month of January 5th, 6th and 8th, 10th, 11th and 12th 2024 to ask whether he has sent mail as I received the message to maintain minimum balance on 5th of Dec 2024 since I have closed the account on 6th of Dec 2023 as the money got deducted from my account on 06/12/2023. Whenever I visited Kolors Tirunelveli office to meet admin Saravanan to question him whether he has sent mail or not he replied that he has sent mail to the Kolors corporate office waiting for the reply and also said that he had not yet received the reply. I called Fibe on 5th January 2024 three times to the customer care number [protected]. I spoke to three persons. I didn't ask the first person's name to whom I spoke. The second person to whom I spoke name was Sandeep and the third person to whom I spoke name was Vaishali. I contacted on 10/11/2024 Kolors Tirunelveli – [protected] which is mentioned in True caller as Kolors appointment, the receptionist picked up the call who in turn handed over the phone to admin Saravanan said that I will receive calls in any one of the dates between 14.01.2024 to 19.01.2024 wherein he told me to mention the reason for the termination of my treatment on the day of my registration itself on 06/11/2023 and he also told me to inform that I wanted to deactivate the FIBE account linked with my bank account which will affect my CIBIL score. I received a message on 05/11/2023 to maintain balance in my account since I have closed the account. I am receiving calls daily from Fibe personal loan from 6th of January 2024 to pay the amount.
I have listed the calls I received based on the true caller with names:
06/01/2024 - Fibe - [protected]
07/01/2024 -Fraud - [protected], Madhu Shalini - [protected], Do not call Spam - [protected], Early salary Fibe - [protected]
08/01/2024 - Aspak Mamu - [protected]
09/01/2024 - Cash machine- [protected].
10/1/2024 - Aadhira – [protected], Salary loan -[protected], Dipak Masare – [protected], Fraud loan Fibe – [protected]
11/1/2024 - Fibe Early Salary – [protected](recorded voice message), Ra Scam – [protected], Spam – [protected], Fibe Loan Recovery - [protected]
12/1/2024 - Abinash- [protected]-Shwetha -Collection Department spoke with me and asked for the bank statement to know the deducted amount of Rs. 3373
13/01/2024- Fibe-[protected], Sathya R-[protected]
14/01/2024-Fraud loan Fibe- [protected], Nasik Nitin Tekmox-[protected]
15/01/2024- Fibe Early Salary - [protected](recorded voice message), Maharaj Real - [protected], Fibe recovery system call-[protected]
16/01/2024 - I received message through whatsapp for the payment of Rs.3373 to be paid through the link
17/01/2024 - Rahul –[protected], Fraud (Fibe) - [protected] –A person named Raswanth from collection department spoke to me.
18/01/2024 - Palve – [protected], Fibe Emi Threatening Call – [protected], Ganesh Pn – [protected], Fibe Early Salary Spam - [protected]
19/01/2024 - Fraud Loan Fibe – [protected], Raja Free Fire – [protected], Faizal Shakeel – [protected], R – Rashwanth - [protected]
20/01/2024 – Fibe Early Salary – [protected](recorded voice message), Fibe – [protected](recorded voice message), [protected], Kolors – Rihan Ammu-Legal Department- Rihana- [protected], Spam- [protected]
21/01/2024- Fraud Loan Fibe-[protected], Wrong Number- [protected], Fibe Fraud[protected]/01/2024 –Fibe Early Salary - [protected](recorded voice message)
On 12/01/2024 I sent a mail describing the reason for requesting to close the account. From 12/01/2024 Fibe started to contact me through whatsapp asking me to pay the amount through RBL Bank. I sent a message to Fibe to stop charges the charges and close the account immediately. On the same day I sent the reason for requesting the closure of my account as it will affect my CIBIL score in future. Fibe texted me in whatsapp and asked why did you accept the EMI. I did send the proof of the record wherein I have signed only on 06/11/2024 which clearly shows that I have undergone treatment only on the day of my registration 06/11/2024. On 12/01/2024 two of them called from Fibe named Shwetha and Mayur spoke with me and said that hereafter amount of Rs.3373 which was deducted will not be deducted and said we will see that the account is closed. On 12/01/2024 admin Saravanan said that I will receive a confirmation call from Kolors with regard to the reason for my discontinuation of the treatment, refund and closure of my account between 14/01/2024 – 19/01/2024. On 14/01/2024 I spoke to Simmar from collection department - Nasik Nitin Tekmox-[protected]. She said that she will send the recorded conversation to PL and do the cancellation. But still I have not received any confirmation/approval call or message or mail from your side to close the account. On 15/01/2024 I made a call to Fibe Early Salary - [protected] and spoke to a person from collection department. He said the merchant Kolors has to close the account so that the amount gets refunded to Fibe or else they asked me to get the UTR number so that the account can be closed. 0n 17/01/2024 I received a call from Fibe. A person named Raswanth spoke to me and asked me whether I have received any response from Kolors corporate office. He asked me to get the confirmation from Kolors corporate office otherwise he said it will affect my Cibil score. On 17/01/2024- I filed an online complaint in the TamiInadu police. I received a call on 18/01/2024 Fibe -(Palve-named according to True caller) - [protected] a person from collection department who spoke arrogantly when I said I am no more the customer of Kolors Tirunelveli from November7th and How can you demand me to pay. He raised his tone and asked me why you then gave the OTP. I replied that the consultant Ishwarya received my mobile and saw the messages and sent the OTP without my knowledge. He asked me will you handle your mobile to whomever you want. I said I accepted the loan but the treatment made me exhausted and I discontinued the treatment. So I said stop making calls and irritate me. He said we will make calls until you pay the amount. As I couldn’t tolerate him raising his voice I said I have complained to police he said go ahead no worries. On 17/01/2024 I sent a whatsapp message to Fibe to not send the message to make the payment On 17/01/2024 I filed a complaint in Tamilnadu police and sent the whatsapp message to Fibe to inform that I have filed a complaint and sent the message STOP as they have earlier sent if we want to unsubscribe we can type stop. So I did and blocked Fibe in whatsapp. On 18/01/2024 and 19/01/2024 I made a call to Kolors Tirunelveli to speak to admin as I didn’t receive any confirmation call from Kolors. On 19/01/2024 I received a call from Fibe- Faizel Shakeel- (according to True caller)- a person named Shanth spoke to me and said in a positive tone that no need to complain to police and will close the account within this week. I told him that I don’t encourage Fibe calling me. He said if I receive a call from Fibe I need not attend. On 20/01/2024 I received a call from Kolors-Chennai-Rihana-Legal Department asked me the problem and gave assurance that the deducted amount Rs.3364 will be refunded and the account linked with my bank will be closed after getting approval from Kolors Corporate Office. So she said it will take one week’s time to complete this process. She said what I said is recorded and will be sent to the Corporate office of kolors. As the admin Saravanan asked me to inform him once I receive the confirmation call I called him to inform about the confirmation call I received on 20/01/2024 from Rihana-Legal Department –Kolors Chennai and to ask the Fibe form I signed he asked instead whether I need to see the NOC. I said ok and I will come tomorrow to see and then I asked him to send a mail with regard to the confirmation call I received on 20/01/2024. He said from corporate office he didn’t receive any confirmation mail. Once I receive I’ll let you know. On 20/01/2024 I received a mail from Fibe with ticket number. On 21/01/2024 I sent a mail to inform the confirmation call I received from Rihanna-Legal Department -Kolors-Anna Nagar- Chennai. Fibe replied through mail to file a complaint in cybercrime. Still Kolors and Fibe have not taken any action regarding this issue. I want my refund Rs.3373 back and I don't want to receive further calls from FIBE personal loan asking me to pay the amount and informed to close the Fibe account linked with my bank account as soon as possible. I couldn't tolerate the mental torture of calls I receive daily by FIBE because of Kolors - Tirunelveli. Because of Kolors Tirunelveli I am put into this horrible situation. I had a good opinion about Kolors in the belief that I informed to Kolors Tirunelveli on November 6th2023 and so I thought Kolors would have deactivated the account linked with my bank account but when I received the message that the amount of Rs. 3364 got deducted from my bank account on December 6th 2023 I got completely shattered. Hereby I am attaching the proof of the record which proves that I have not undergone treatment after Nov 6 and didn't continue further. My Fibe account number is FIBELAI[protected]. I have filed a complaint in the Tamilnadu police against Kolors and Fibe.
Kolors Health Care India -Tirunelveli
Athiban Avenue 66A/6 South By Pass Road Next To Unlimited Show Room Above Bata Showroom, Palayamkottai, Tamil Nadu 627007
Kolors- Tirunelveli-[protected]
Kolors - Tirunelveli -Appointment -[protected]
Kolors - Toll Free Number –[protected]
Kolors Corporate Office -[protected]
Plot No: 59/8, Above Reliance trends, 1st Floor, Karkhana, Secunderabad-500015.
Fibe customer care number – [protected]
Fibe Office
No. - 404, The Chambers, (Samrat Chowk)
Clover Park, Near Ganpati Chowk,
Viman Nagar, Pune,
Maharashtra - 411014