Koovs.com — 5th complaint

Address:

Hyderabad, Andhra Pradesh

Firstly, i would like to say that i have had the worst experience shopping from Koovs. I always heard that the products are good, but what's the use when the customer service is downright bad. So, i had placed an order for a fastrack watch on the 21st of march and today its the 30th and i still have no clue where my order is. Infact 2 days back i got to know my order no. which had not been given to me before that. Also, I had to specially call customer care to ask them what my order no. is since i did not get any mail/call/sms from your side. (customer care executive spoke politely though)And finally as i login to my Koovs account my order status shows "complete". Now can you kindly explain to me what on earth does that mean ? has my ordered been delivered ? has it been dispatched ?or do you expect the customer to sit and guess what that means or keep anticipating the delivery of their orders despite having a busy schedule?I have sent repeated mails on both your customer care id's. Apart from "your request has been issued and your request no. is blah blah" replies i haven't received a single mail regarding the status of my order or whether some action has been taken to locate it. So what am i supposed to do? Keep waiting?And in the end after such a heavy essay that I've written i would just like to say that I'm still CLUELESS about where my order is.You've got to learn a lot about CUSTOMER CARE!NEVER ORDERING FROM KOOVS AGAIN. LESSON LEARNT!Thank you!