[Resolved] Koovs.com / Marble E-Retail — Money deducted but order not placed | |||||
On 3 rd jan 2017 at 1:33:55 am I tried to place one order with amount of INR 2875 but when I was odering and when I put all details of my card your application stopped working and then amt deducted from my acount but order has not been placed. I informed customer care buy they are saying payment is failed so who is gonna bear this amt. Please tk action. Email : Manisha.[protected]@gmail.com Was this information helpful? | |||||
Feb 15, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Jan 11, 2017 Koovs.com / Marble E-Retail Customer Care's response Dear Manisha, Greetings from Koovs.com ! As discussed earlier, this payment of Rs. 2, 875.00/- has not been received at our end as the transaction failed and the same has been confirmed by the payment gateway. So, we request you to get in touch with your bank for further details. Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs | |||||
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
I have already mailed at [protected]@koovs.com regarding it.