[Resolved] Koovs.com / Marble E-Retail — not refunding after the product has been reached to the warehouse | |||||
On 6 September i order 2 jean ( order id[protected], then after few days i have received the pant, then i try the pant it was too tight for me then i return the product to the addres on the given on the website throught courier service dtdc (tracking id Z[protected]. The packet had reach the warehouse days days ago bt still no update was given, so i call the customer care, they said they dint recieve the packet, koovs are not refunding money, having such a bad experience, i will never buy again, dont trust refund on kovvs, and the product are not good Was this information helpful? | |||||
Oct 20, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Sep 18, 2017 Koovs.com / Marble E-Retail Customer Care's response Dear Customer, Greetings from Koovs.com ! We're sorry but we've not received your returned parcel (Order no. 4064526) yet at our warehouse. We request you to get in touch with DTDC courier services and arrange a 'Proof of delivery' of the parcel, so that we can share this with the concerned team and initiate an investigation for the same. Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
406
Pending
0
Resolved
232
+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Greetings from Koovs.com !
We regret the inconvenience caused. Please mail us your order no. & elaborated concern on [email protected] from you registered email ID so that we can check this on priority and do the needful ASAP.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs