Koovs.com / Marble E-Retail — Online exchange

I have order blue saint denim jacket from koovs. But the size is not fit . So I apply for exchange. So expressbees delivery boy come and collect my ordered jacket. Today 10 days passes my exchange jacket of M size is on hold. They are not delivering. When i msg them they are only saying your jacket is not reached to warehouse, it is in process.
My order id = 7879729
Return ref no.= 8A41FA
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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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