[Resolved] Koovs.com / Marble E-Retail — Payment deducted order not placed | |||
Hello i am radhika today i ordered 4 products from koovs.com for INR1488 . my amount was deducted from my account but i haven't recieved any SMS OR AN EMAIL regarding whether my order is placed or not. MY ACCOUNTS section is showing no orders placed . i don't know what to do. i recieved an sms from my bank that the amount has been deducted and MARBLE R RETAIL was mentioned. I have emailed koovs but i still haven't recieved any reply yet. please contact me or atleast email and resolve this issue. either u refund me or please process the order because my money is with the retailer only. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
REGISTERED ID WAS [protected]@gmail.com
Reply
Dear Customer,
Greetings from KOOVS.COM !
We apologize for the inconvenience caused. We would like to inform that amount has been Auto Refunded by the payment gateway as it was not captured by us.
This might reflect in maximum 7-10 business days.
Further, please feel free to write us back in case you need any other assistance. We will be glad to assist you.
Best Regards,
The KOOVS Team
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Greetings from KOOVS.COM !
We apologize for the inconvenience caused. We would like to inform that amount has been Auto Refunded by the payment gateway as it was not captured by us.
This might reflect in maximum 7-10 business days.
Further, please feel free to write us back in case you need any other assistance. We will be glad to assist you.
Best Regards,
The KOOVS Team
Shop The Latest Trending Styles
Head To KOOVS.COM Now
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