[Resolved]  Koovs.com / Marble E-Retail — Refund amount not received, even after returning the product

Address:	122015
Website:	www.koovs.com

I had ordered a dress from Koovs sometime back. However, there were some fitting issues so I decided to return it and filed a return request on 8/12/16. On 12/12/16 I received an email from Koovs that my refund request has been processed and the amount should reflect in the bank account within 7-10 days. I waited till 27/12/16 for this, and even after that the amount was not transacted in my bank account. The customer care dept asked for my bank account statements as a proof that the amount has not been credited. Even after emailing the required details, Koovs failed to provide an update on this issue and its been more than a week now. Their customer care dept keeps saying that we are looking into the matter and does NOTHING!! They promised that this issue will be escalated as a priority case and will get sorted asap. All they have to say is, that we have processed the return request and provide the bank reference number. But how is it my responsibility to get in touch with the bank!? You refund the amount and if it doesnt reaches the customer, its your MAJOR responsibility to look into it!!! Please for once keep yourself in the customer's place and imagine why is it fair to keep the customer's money for such a long time, inspite of it not being their fault!

I will never ever recommend Koovs to anyone from now onwards and neither will I use it myself if you dont get this sorted!