[Resolved]  Koovs.com / Marble E-Retail — money debited order not placed

I just tried to buy two skater dresses on koovs. While placing the order through my upi my money has been debited and the order shows as failed.

I waited for a few minutes for the money to get debited back to my account, but it's not happening. Please answer my concern.
The transaction id is:[protected]
Registered email id: suhita. [protected]@gmail.com

This is the 2nd time this is happening. (Although when it happened few weeks back it was resolved in an hour) but this time no luck. It's been a day and nothing.

It is very worrisome when such a thing happens. You might want to sort such issues with your payment portal. It feels like my money is disappearing in thin air.
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Nov 20, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Suhita,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We are looking into your concern. Please wait and we will update you.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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