[Resolved]  Koovs.com / Marble E-Retail — not initiating my refund amount

Address:	122015
Website:	www.koovs.com

My returned product has been picked up by their courier partner shadowfax. As per the policy/rule of KOOVS.com, withing 3-5 working days the return should reach to their office but, still it has not reached to the destination.Now, KOOVS.com has already crossed their own limit of 5 days, I asked them to initiate my refund amount but they have refused to do and they are asking to me wait till it reaches to them. I asked them to share some higher level authority's email id so that I can write to them to escalate this issue but agian, they refused to share saying that they dont have anything apart from this - [protected]@koovs.com(its normal 1st level of email id, which actually doesnt work for escalation to the next level).

Today morning, I asked them to refund my money for the returned product, but they are simply refusing and saying that - we cant do.
If KOOVS.com itslef could not STAND on his own RULES that they have made, then on what basis they are asking me to wait.

I want compensation for this LATENESS by them because its not my fault.
Now its their fault.
So request you to please look into this issue.

Order ID: 5181742
return order# 8545627
Track my return order: https://track.shadowfax.in/track?order=return&trackingId=R25527404KO

Thanks.