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Shadowfax Complaints & Reviews

shadowfax.in

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Updated: Nov 28, 2025

Complaints 1460

Resolved

436

Unresolved

1024

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints(1460)

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Hi team,
Shadowfax has been one of the worst courier service experiences I’ve had in Bangalore. I placed a return request with Meesho for a wrong product, and my return request number is R[protected]FPL. The delivery rider gives a missed call and then updates the status as “customer not reachable, ” and keeps rescheduling the pickup. This has been happening for the past two months.
There is no support from customer care....

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Address: Gurgaon, Bangalore

I have made orders from Meesho and i have raised the return request for the few items. Daily in the morning Shadowfax rider update the status that he is unable to contact me without giving a single call on my number.
No one from shadowfax called me to understand the issue or made efforts to resolve my query.
I want to log the complaint for mental and financial harassment....

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Address: Manacaud

Placed an order for a Rosemary Water Spray from Dermatouch on 17th October (Order No: #DERMA1783767). The order was shipped through the courier company Shadowfax. After a long delay, the tracking status showed “out for delivery” on 5th November, but I still have not received the product.

Shadowfax has been completely unresponsive — neither the company nor the assigned delivery personnel are contactable. I was provided...

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Address: central university of jammu sambha jammu,181143

Website: shadowfax

On 13oct 2025, a delivery boy from shadowfax arrived at my location and asked for the OTP before handing over the parcel. Trusting the process, I shared the OTP, but he left without delivering the item. This is a clear misuse of the OTP system and a breach of delivery protocol. I request immediate action against the delivery personnel and a proper investigation into the incident. Such behavior not only causes inconvenience but also raises...

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Tracking Id - SF[protected]MCF

I am writing to express my extreme dissatisfaction with the service provided by Shadowfax, the delivery partner for my recent order from mCaffeine.

On 20.10.2025, Shadowfax showed my order as "out for delivery." However, despite multiple attempts, I couldn't reach the delivery partner. They blocked me and falsely updated the status as "customer not responding." I emailed Shadowfax...

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Dear Shadowfax Customer Support Team, I am writing to report a severe, inconsistent, and unacceptable delay concerning a large batch of multiple packages shipped from Kochi to Adoor, Pathanamthitta.The following facts demonstrate a clear logistical error and intentional delay of my consignment:1. The Timeline ErrorInitial Shipment: The entire consignment was first scanned as shipped from the Kochi DC on Saturday, October 18, at 12:10 PM.Confirmed...

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I ordered shoes from USPA, with a tracking ID of SF[protected]. I didn't receive any proper things from the delivery partner. For the past 3 days, I am getting a status as " Sorry we could not deliver your shipment due to unforeseen circumstances" . Now its showing like " Shipment is returned to origin". If we are call at morning, he was simply telling like due to big parcel I will carry tomorrow. Same thing happening for the past 3 days. Now...

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🚨 Complaint Against Shadowfax – Delivery Delays Across India 🚨

Many customers, including in Nagpur, are facing serious delivery issues with Shadowfax:

Orders marked “out for delivery” but never arrive.

Tracking updates are wrong or missing.

Customer support is unreachable or unhelpful.

Delivery personnel are sometimes unprofessional.

These...

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Placed an order through Nykaa. It was supposed to be delivered the day before yesterday. I called the rider at around 5pm to confirm if he'll deliver. He assured me, and then never turned up. Exactly at 10:26pm, he gave me one ring on my phone (just to show he tried to call), and then hung up. This is a regular feature with Shadowfax, Siliguri. They caused me a lot of stress and harassment with my previous two shipments from Nykaa as...

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I had ordered the bangles from Zavya and they couriered the same through shadowfax, which was supposed to be delivered on Aug 27. However it has not yet been delivered and there is not update from them, nor can I contact their customer care, call gets disconnected. Tried escalating on X, raised query from their website. Called zavya app from where I had ordered, they are also not being helpful. It's not the first time facing issue with...

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I have paid the cod amount using their official website but when the delivery boy came he said that we didn't receive any payment. He then called his head who very rudely said if you want the product pay now (again) or order will be cancelled. The most fraud company i have ever seen literally scamming people...

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Address: Bangalore

Tracking id shadowfax -
SF[protected]NER

The delivery was supposed to be on 23rd July but the courier partner sent it to a wrong hub - Begur
On 24th July it got rerouted to Singasandra hub which is again not the nearest hub from my address

In this way my order delivery Is getting delayed and everyday a fresh delivery date is updated
It’s a prepaid order with a huge amount so I am highly...

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Address: 25/8, Cassia road, shipra suncity , indirapuram, Ghaziabad, UP

Hi, Iam Bhagyashri Palkandwar
I am writing to formally lodge a complaint against Shadowfax regarding a parcel I sent approximately two months ago from Ghaziabad (U. P.) to Pune (M. H.). The parcel has not been delivered, nor has it been returned to me, despite multiple attempts to contact customer support and filing complaints on platforms such as ConsumerComplaints.in and Control.in.

The parcel contains a valuable...

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Dear Sir/Madam,

I’m lodging a formal complaint against an online store (Savana) and its delivery partner (Shadowfax) for a clear violation of consumer rights.

Order id: S011250702123551007001
Tracking ID: SF[protected]S
Out for delivery since: 17th July, still not delivered
Issue: No delivery attempt, no real-time customer support, automated responses only.

This is causing me significant mental stress and inconvenience. I demand urgent intervention as the company is failing to deliver the product despite full payment and no communication from human support.
The deliver agent's phone number is switched off and there's no response at all.

Please assist me in getting either:

Immediate delivery with proof

OR a full refund

Thank you,

Shadowfax customer support has been notified about the posted complaint.

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I want to raise a serious complaint against Shadowfax Courier Services in Anantnag, who are Flipkart’s delivery partner in this region.

I have faced multiple issues with them:
They never deliver the product on time.
One of my orders was returned without any delivery attempt, despite me calling them several times.

They never answer phone calls or respond to messages.

Another...

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Address: 5026 2nd floor Palm Avenue

Tracking ID R[protected]FPL

I submitted my first request of return on 29th June 2025. Everyday I waited for delivery person to take my order but no one came. At the end of day only one message came saying I was uncontactable which was absolutely false. I continued sending emails to [protected]@shadowfax.in but no one replied. Even raised many tickets. After 10 days a delivery guy called Shiv Mishra came showed attitude and denied...

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On morning 10 'O' clock a message received through whatsapp that my parcel ID No. SF[protected]CRD is out for delivery but at about 1015 hrs one courier staff mobile no. [protected] call me and told that I will not deliver the parcel so I returned parcel due to only one parcel is to be delivered to this address and disconnect the call without waiting my reply. After a few second one message received that as per my request the parcel...

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Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala Bengaluru Karnataka 560095IN

Website: www.shadowfax.in

I order parcel they give different and for return not coming and not even a single call. Only rescheduling by saying that we are unable to reach you. Not a single call from last days for pickup return request. Shadowfax delivery is fraud company please close this company....

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Address: 25/8 , Cassia road, Shipra Suncity, Indirapuram

My name is Bhagayshri and i send 1 parcel from Ghaziabad (UP ) to Pune (MH) before 1 and half month from shadowfax but that parcel was not deliver also not return . It is costly . I want my parcel return otherwise i definately file a complaint against shadowfax and all ....

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Website: www.shadowfax.in

I placed two orders on Nykaa and Meesho, unluckily my order was assigned to Shadowfax. Here are the series of incidents that I have been experiencing from the last 20 days with different delivery partners-
1-Not contacting me and uploading fake remarks as customer not reachable
2-Not receiving my call/ Not replying to my WhatsApp and text messages - As I am literally begging them to not cancel my order and telling him that I...

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