Koryo — COMPLAINT AGAINST MISBEHAVE

Address:

Lucknow, Uttar Pradesh

Hello Sir, I am writing down this mail after getting frustrating behavior from bigbazar. On 9/5/2015, I bought one air conditioner of koryo company MODEL NUMBER -KF14KSIAO123S on the name of JYOTI SHARMA, with customer ID- [protected] from big bazar store. The delivery was received on 10 May, 2015.Till date they have not installed my AC as it now completed one week to purchase and they have committed to install it within 48 hours. The technician they have hired when came for installation he behaved very badly with us and he was not listening to us where we wished to install it and left home without installation and disturbed my whole room. The technician talked to us in very rude manner and misbehaved. He talked to us in a rubbish manner I want to know that is this manner your staff behave with customers. I want a strict action from your side at the earliest that how dare he talk to customers like this you are there for customer satisfaction not for customer harassment. When I visited bigbazar and enquired about all the matter they are making me fool from three days saying we are trying our best to arrange other technician and talking to authorized person and that technician is not ready to visit your home and he is also not receiving anyone call. Whenever I visit big bazar they are saying we are trying but no serious action against the technician is taken and they have not arranged any new technician. I am extremely broken heart. I am blaming myself for keeping trust on Bigbazar. I expected Bigbazar would resolve my problem in 1-2 days but they are taking too long time. Each time I calls them getting same answer even I visited there store also. I am planning to write in Facebook and Twitter about the fraudulent activity of bigbazar. I want them to either return my installation money or give some compensation to me I talked about all this to store manager also and he said it is not possible you adjust one more day. I request you to kindly look our matter and take necessary action against store person. It is really very sad and disappointing part that such big brand is behaving like this. They have mentally harassed me and my room where ac was supposed to install is completely disturbed as that technician made some holes in my room for installation and left in between. When I told my problem to store manager he said you manage for one more day tomorrow and try to sleep in that messy room we will arrange and till now I have not got any call. It was completely unsatisfactory and worst experience to waste my money with such big brand. It is my earnest appeal to the authority to take serious action against them.