Koryo — complaint regarding invoice no tg[protected]

Address:

AP, AP, AP, 515425

This is a complaint mail with regard to “koryo 1.5T portable AC KPA18AF” product, that was bought on 22/03/2019 by N. Chowdi Reddy, invoiced on the same date with Invoice no: TG[protected] was delivered to Anantapur. The AC functioning is not up to the mark and there is unidentified problem within the product from past a month. We have been calling your customer care with regard to repair of AC. It was a huge disappointment from your side, though from past 3 weeks we have been regularly calling customer care to send a service agent in order to identify the problem and repair the AC, but there is no response we got in return.
We did not expect a defective product from a trusted company like you, and additionally a bad service. We want the defective product to be replaced with a new product.
We have all the details of purchase and call records of how your customer care responded. If we are not answered or served accordingly within 2 days, we will be approaching the consumer court to file a legal suit regarding this issue.

Details for
Customer name: N. Chowdi Reddy
Product: koryo 1.5T portable AC KPA18AF
Invoice no: TG[protected]
Buyer’s Order No: [protected]
Date of Invoice: 22/03/2019
Supplier : Future retail ltd, Hyderabad, GST no : 36AADCB1093N2ZG

Kindly do the needful ASAP…
Regards,
N.Chowdi Reddy