Koryo — koryo refrigerator - complaint no[protected] harassment by service team

Address:

Khordha, Odisha, 751007

Complain id[protected] date - 10th june. Registered for refrigerator problem which is just 2 months old. Till 13th june no visit... I called to call center which gets connected after a waiting of 38 mins... Had a concall with local service team who are busy in rajo (Local festival) and requested me for a visit on 17th and i was agree & got the local person's contact no to co-ordinate locally. Finally visit done on 18th june & technicians asked for 7 days time to get the faulty materials to get installed. Suddenly on 21st june afternoon when i am in office, i got a call from local technician asking about serial no of the refrigerator. Now whose duty is to collect the serial no? Customer or technician? However, when i asked them to call my father & collect the same, i was shocked to get the answer that my father is a old man and how can he help to get the serial no? Is this way to talk to clients? That too for a requirement which is your negligence... Okay... This didn't end here... After 7 days when i called the local representative on 28th, they given me a shocking news i. E. My complaint was cancelled / closed as i have not given the serial no. Now tell me one thing, whose duty to collect the serial no sir? And the local representative was too rude and told that we have to start from the beginning once again i. E. New complaint to lodge... Again technician will visit... Again work order will be given... Again we have to wait for 10/15 days minimum... Now, again i contacted customer care on 29th june, 1st july, 2nd july & as usual got connected after a waiting of 30mins or more. After briefing the whole story every time to a new person & got the same answer at the end i. E. Someone will get back to you soon. Is this the way we handle client complaints? Is this the category of your local partners / representatives. Its 22nd day to lodge the complaint... New product of less than 2 month... Called up more than 5 times to call center... No resolution... A complete harassment looking at the urgency of a refrigerator in a house... Just think once that at your home if refrigerator stops functioning for a day also how do you manage? Here we are suffering for last 22 days and don't know when it will be fixed...