Koryo — led tv

Address:

noida, uttar pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201301

We have logged a complaint via complaint no:[protected] for koryo one month ago in the month of feb 24/02/2019. but no resolution provided yet.
not even call for repairing for the same.
company name: Koryo(future group sponsored(big bazaar)).
so far no one has visited at customer address. we are undergoing under menta harrasment as no one is interested in tackling the complaint.
some executive told us that the complaint has been resolved & it is closed.
i wants to know that without resolving complaint how a company can close the issue.
we have approach the future retail also(big bazaar but no satisfactory response from anywhere. the brand koryo is inhouse brand of future retail but no one is taking onus of rectifying the issue.
some names whom we have interacted.
Mr ali.
Mr kuldeep
in all these things customer is trapped in a vicious circle.
Kindly address the issue so that the brand which is getting sold at such reputed organize retail cannot play with the customer..
regards
Rajesh Rawat
[protected]