Koryo — No after sales service

Address:

Big Bazar Phoenix United Mall Lucknow.

I had purchased a 43 inches Koryo LED TV from big bazar Lucknow in December 2018 and along with the product purchased an extended warranty for two more years. All of a sudden it stopped working since last five days and after many efforts I got my complaint registered at Koryo because they have to search their records to find my extended warranty and this took almost 24 hours and after rigorous calling and follow up they raised my complaint ticket but still after 24 hours they had not alloted any service engineer not did they send any message providing the details of service centre etc.It is so embarrassing that buying a product of such a reputed company is no less than a curse if the consumer had to run from pillar to post just for claiming warranty and service.