Koryo — poor service / procedures

Address:

A 223, Ground Floor, New Friends colony, New Delhi, Delhi, 110065

I am writing you with a deep regret of buying a product of koryo. Your service levels are way too poor and makes me believe that this is the last ever product i have bought under your brand.

My ac was bought last year and is under warranty. Infact i took extended warranty but i feel any shield given by you people is just a waste of money, since it takes good amount of time to make you guys do the basics

Saturday the technician comes and cleans the ac and finds that the ac needs to be fueled with gas. Till now, its not done – the technician tells me that there is a approval required. Like really??? Any person who is an expert of ac servicing, will know that gas might be required at the time when they service the ac however in a company like yours, an email approval is required – this is the lowest level of customer service i have ever witnessed.

I have now spoken to the technician and he has confirmed that the approval is supposed to come by end of today by 8pm – only to give an approval for gas upfilling. This is really bad service