Koryo — portable ac service due from long time

Address:

1st Main Harlur Road, 560102

I have to take this step to bring into your notice the harassment i had faced from koryo customer support team.

I bought a portable ac last year and have raised a request for its service on 23rd march. I was told that the service professional will visit within 24 hours. But its been more than 10 days now, no one has turned up.

I have been continuously following up with koryo support team and called them 4 -5 times and each time i get a same resolution that the "issue have been escalated to head office". Twice, the agent disconnected the call in between. This is the worst customer experience i have received till now.

I would like to take this matter with consumer forum if the required action is not taken immediately.

Service ticket no.[protected]