Koryo — Washing machine serviceing issue

Address:

h no g4 plot no 120 nyay khand 1 vidhayak colony indirapuram gzb

I puchased a washing machine in year 2020(feb) but from last 8 months i am facing some issue in that machine.regarding this i raised approx 5 times complain but i did not get any solution.i also said same thing when got a call regarding service feedback call.today again i am facing same issue but when called on your customer care number your staff Miss Tisha Said your product is out of warranty you need to pay service charge..i just want to know if i am not getting any solution for same issue then why should i pay for that.i want proper solution replacement of my washing machine..otherwise i will put a complain in consumer forum..please check my all detail with this below mention number.
Name-Nargish
Ph No[protected]