Kotak Life Insurance — fraud

Address:Jaipur, Rajasthan, 302012

Dear Ms. Shradha chavan / Ms. Kalparupa Datta / Mr. MuraliKrishna,

Greetings of the day!

As per the telephonic conversation with your telephone executive Mr. Sanjay, we realised that there's an huge dispute and fraud happening in our policies done with kotak life insurance.

Above are my policy details which I have taken from kotak way back, wherein the conversation I had with you agent was very promising as I was informed that I can keep this policy for 3 years and can get a good sum of money on the invested amount which does vary depending on the market situation.
I got retired from my government services in 2011 and I have informed him the same that I won't be able to continue the same for longer then 3 years.
Till 2013 I was paying all installments on time as required but that loyalty is paying me back today with pain by kotak life insurance.
I visited you branch office in Om Tower in 2013 post making all 3 years payments however post visiting there I heared a promise by your employee to keep this policy going for next 2 or more years as the money will grow and I'll receive a handsome money in return and that's too without paying the upcoming yearly installments as I have clearly mentioned that I won't be able to make further payments because I was retired from my sevices.
So in total I paid INR 30, 000 For 1 policy and as I had 2 policies so it comes to INR 60, 000 yearly. Payments were made regularly for 3 years which sums up to INR 1, 80, 000.

Even that promise was fake and after waiting for next 2 years even I visited your office again and what I hear from your agent is that my money is getting deducted on yearly basis from the amount I have deposited and as I am not paying my yearly installments since then I am not eligible for any incentives or bonus on my invested money.

I raised a complaint on same in written at your office and they shared a reply in email stating what my policy is all about and the other terms and conditions but that wasn't a help at all.
I am losing my money without even knowing that it's getting deducted rather then it should be added to be doubled since it's been 8+ years for me holding the policies.
Yesterday I spoke to one of your executive over the toll free customer care service wherein what I heared an an advise is to surrender and withdraw both policies as the money is getting deducted from the obey I invested with kotak and that too automatically.

So, that's the pain I am getting with kotak life insurance since 8+ years now and post getting retired from my services that's the only thing stressing me out that how come investment turns into loss with kotak.

I request you to kindly look into the above matter and advise me the best suitable way so that I can get my money back at least the amount I have paid to be refunded.

This is a biggest pain of my life wherein I have to beg for my hard work earned money which I have earned in years and that's turning into a loss every month without even me know why and how.
I was make fool by your agents and company with the policies and payments structure and because of same I am romaing here and there and that all is to get my own money back from your company.
This is such an weired and unexpected behaviour and situation happend to me in my whole life and that's too with such an recognised brand.
Without any delays on it as I have already waisted my 8+ years holding these policies turning into a loss for my money invested I request you to please get me my money back and atleat I deserve to get what I invested with your company.

I have attached all relevant documents and proofs in attachments.
Please free to call me for any further information.

Thanks and Regards,
Rajpal Sharma
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    Jaipur
    Rajasthan
    India
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