Kotak Life Insurance Complaints & Reviews

Dear Sir,

I am Namita Sethi .I am a policy holder of Kotak Life Insurance. My policy No is 00400294 and Client Id is 50185338. Yet I have not received the receipt of Premium paid in Feb 2010. So I request you to please let me know the status of my Premium and please send me the receipt of above. My E mail id is [protected]@yahoo.co.in

Thanks & Regards

Namita Sethi

i have opened policy in kotak life insurance no. is 01868328..
in january..ihave paid first premium after that i have decided not to make any premium..so i have answered the call from kotak insurance .that i am not in a position to make your payment i do not want to continue my policy .they said ok..after three months one day my account have 2000 debit as a premium of policy i called up my bank they said it is a premium of kotak life insurance..after that i called insurance adviser that i have not opened ECS in my policy ...they told me that in that policy it is compulsory ....while taking policy these discussion were not made by insurance adviser ..please do someting my name is chirag patel from ahmedabad [protected]

Hai
I was working with Kotak Life Insurance - Thrissur branch.At first I as with them in out sourcing(team lease) and latter worked for them on on rolls (Direct Kotak)
I have already requested to our HR to transfer my old PF a/c (with team lease) to my on rolls PF a/c, which was done as per their information. They had also informed me the amount to be around Rs 6200/-(approx). but they now informs me that they ;have already settled my dues. Till now I haven't got any cheque as per the given details.I have resigned the job w.e.f.[protected].
It is more than a year. Please tell me how can I get my PF amount.

i am getting call from number [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting again & again for Insurance on my mobile which is registered as DND number. even after telling the tele calling executive they are calling again & again. will request you to take action against the gulity at earliest.

you can mail me at [protected]@gmail.com

sir,
I am working in Indian Air Force bhisiana.I went to kotak life insurance branch bathinda to Surrender my policy[protected] on 07 Apr 10 as it is the nearest branch.I told to staff ( Miss Ritam) that when i took the policy i was in Jaisalmer but now i m in bishiana so is there any procedure so that money can be refunded to my bank account directly.she said yes and asked me for bank account statement and gave me surrender form.I fulfilled all the things which she said after that she told me you will get the money after 7 to 10 days.Sir, it is difficult to go branch again and again as it is far away from bhisiana and after 17 Apr 10 i called up to branch but madam was not available then i called up on 19 Apr 10 and she replied you will get money within two days.after that i called up on 21 Apr 10 then she told me that i have emailed your request u call me tomorrow.but when i called up on 21 Apr 10 to customer care ([protected]) , they told me that your cheque has been issued on 12 Apr 10 and couriered to your address (Jaisalmer). Due to which i m unable to receive my cheque as i m in bhisiana now . I again called up to bathinda branch then she told me that she did not know anything regarding this and told me to wait .Sir as she told me in starting that your money will come on 17 apr 10 so i borrowed money to fulfill my requirement and promised them that i will return their money on 20 Apr 10. but now i have to give interest on that money. Sir due to her miss guidance and carelessness i have to give interest which is extra load on a fixed earning man. Sir proper action may be taken against miss Ritam as due to her negligence i have been suffering a lot.waiting for your positive and justified action. Thank you Sir.

I have submitted my PF form to Kotak Mahindra in the month of Feb 2010 and they have submitted it to Mumbai office on 2nd March 2010 and I trying to find out the status on the portal but getting below error, so request you to please help me to get the status of the same.

Emp Code : 11306
Est code is : 45187



Rgds
Varsha D
[protected]

kotak life insurance has sold its insurance product by violating of sebi's rules and regulations..to day i have come to know about it. i have paid rs.35000.00 as a first premium.kotak life insurance has been selling its insurance product to many people by violating sebi's rules and regulations.as per sebi's rule the said company has no power /right to sell its product to the people..so i want to get my money back with immidiate effect.my policy details are given as under.
NAME OF PLAN POLICY NO. CILIENT ID
KOTAKSMARTADVANTAGE 01840222 53371073
(UIN-107L043V01)

[protected]

The insurance Ombudsman
Office of the insurance Ombudsman
2/2 A Universal Insurance Building
Asaf Ali Road
New Delhi

Sir
Sub: Misleading commitments and request for surrender of policy

My wife and I have taken three Kotak life Insurance Plans. What the insurance advisor offered us is not offered by the policy document. ( The agent has told me that the money will be invested in equities and I can get the investment back after the completion of three years lock in period. Now I am Told that the FIRST YEAR PREMIUM that I have paid is not even invested)
I asked for the clarification at the client services desk and they told me that the insurance advisor was not right and asked me to obey the policy document. What the policy document saying was not acceptable for us and so we requested for surrender of the policy. They refuse to accept it saying that the request should have been forwarded within 15 days of the ISSUE of the policy. It was not possible because the policies were received only after one month of their issue dates. (Please see the Details given below in the table)
Meanwhile I got to know from the other customers , who have filed complaints against the Kotak life insurance on consumer complaint forum, on similar issue that most of them received the policies after the stipulated time that the company has set to surrender the policy.
I have put a complaint at the client service desk and also at the nearest branch in Noida. But did not get any response . On mailing them again, I got a mail from the client services desk ( on 1st April 2010) that it is not possible to surrender /alter the policy. Now they are saying us to “ forget the premium” that we have already paid and discontinue the policy. There is NO WAY to get back the money which we had paid to Kotak.
This is a trap. Once you pay the 1st premium on the basis of the insurance adviser’s offers. You don’t have any other option but either to continue with it or Lose ALL the money that you have paid. In fact The company is NOT providing any written document while offering the policy but the policy adviser told us that “ all these offers would be given in writing once the company accept the policy” Now the company has accepted the policy and the commitments are not fulfilled. The Stipulated window for surrender is also closed.What shall I do to get my policies surrounded to the company.
Sir could you look into the matter and ask the company for an explanation?
Help us to surrender the policy and get refund of the money that we have paid the company on the basis of misleading offers. Name of the insurance advisor Mr Manas . The kotak official I discussed the problem at kotak : Rohit Gupta [protected])

Below are the details of the policy
Name Policy number and plan Date of issue of the policy And Number Amount
P M Narayanan
Kotak Super Advatage Plan

[protected]
Policy No : 01850871 Rs. 30000 half yearly

P M Narayanan
Kotak Smart advantage Plan 05/01/2010
Policy No 01836951 Rs 20000 half yearly

K M Savitha Kotak Smart advantage Plan 31/12/2009
Policy No 01834415 Rs. 30000 half yearly


I humbly request you to look into this matter and provide justice to us

Thanking you

P M Narayanan
Mobile : [protected]

After Lot off Follow up My Annuity Amount Not Received (2/3 Amt).

Dear Sir,

Proposal No.00087957

Against My Mail Dated 08.02.2010 I got the response with only one link
of your site and no any communication.

My Briefs:

Since beginning I never received any communication about status of
policy. On time of approached to Your Branch they are also notable...

I had taken a policy named flexi plan regular term(UIN-107LO23VO2).The said polycy paid upto 2008 .presently i want to continue my policy onward.Accordingly i have submitted a major revival as wll as change of address to local branch.till no confirmation received.Kindly advice me .policy no 00667441.

regards.

I bought kotak life insurance Policy no.[protected]Akshay Kumar Jain).
which has due for renewal on 28-JAN-10. Premium payable is Rs.25000.
I m trying to pay for last 3 days, doing everything correct, but their website

https://customer.kotaklifeinsurance.com/PolicyManager/Customer/Home.aspx

is totally waste.
It navigates to an error everytime i try to use online payment option in this page.br...

i have a policy with Kotak Life insurance , which there So called Lifeexpert sold it to me. This person used to collect the amount from me for two consecutive years. then this person suddenly disappeared ( so called Lifeexpert).
And i ahve no communication what soo ever from Kotak or Life Expert, and then when i realized in Oct-09that i had a policy, for which i had to pay an annual premium of 15K in Feb-09 ,a nd from that day onwards i have reached out to all sorts of people including Cutomer service of the Insurtance company. and none of them gives me any answer to what the policy status is .

Policy details are 00573091.

Regards
Suman

I(Mohit Singla) had taken a policy from Kotak Life Ins in the month of Feb 09.But I did not recieeve my policy for next 6-7 month.Then I go to Kotak Office for my policy,then firstly they give the number of courier co and told u ask from them not us.Then with the help of one employee I put the number of mail for policy then atleast They provide me my policy on 28th Oct 09.Then I was not interested to contiue with that policy because They harash me with poor service.At that time I had submitted the request for free cancelation as per IRDA guidelines.They receive that request.Now they rejected to return my money.Please tell what I do in this conditionLook at you for justice.

Dear Sir,

I am holding a policy no 01748023 till I have not received the original policy. In this regards i have wrote so many complients but you have not send any reply.

Already you have debit my premium for Rs. 1000/- for month of December.

Kindly look into the matter as earliest or cancel by policy.


Thanks,

regards
Gopal

sir,
i ruchi baniwal proposal no-1689787 applied for kotak life insurance,but due to lack of graduation certificate my proposal is being closed. so the amount which i paid in advance should be given back, but still i am waiting for your cheque

I am receiving constant unwanted calls from the DSA of kotak life insurance regarding their plans. These people call us and misbehave. Today I received calls from the number[protected] and[protected] from persons who told their name as Rahul Sharma and Vikram Sethi. Inspite of our denial about the policy and also informing them that our number is registered under do not call, they continue repeating and asking for the mobile number to discuss the plans. They even argued that they will call again even if we don't want to. This is not the first time I am receiving such calls from this DSA. They repeatedly call us and .
First of all, these DSA should provide the proper information about their company and place they are calling from. They should not use the name of Kotak Mahindra.
Second these DSA should know about the Do Not Call numbers and should not contact such numbers.
Third the DSA should know the proper way of talking to the female members of the family.
Fourth it should be investigated how these people receive the personal information. There must be some check over this.
Please let me know what are the legal option I can initiate against such calls.

I have surrendered my Kotak life insurance policy no : 00105064 on 11th Nov 2009.
After this I have received an SMS from Kotak on 12th Nov 2009 saying
“Dear Customer, request for Full surrender of policy no 00105064 was processed on 12 Nov 09. Surrender amt Rs. 109281.51 will be paid within next 10 days. KLIFE”
Today is 24th Nov and I have still not received any amount in my bank. I had asked for direct credit and I had furnished all details along with a cancelled cheque from my ICICI bank account.
I have checked with my bank and they have not received any such transfer.

I have already given a verbal complaint of the same on Kotak's customer service help desk at [protected] and my Kotak Request number is 01917190. I was told that it will take 3-4 days to get all these details. This is not acceptable.

How can they send an SMS that surrender amount will be paid in 10 days and then nto pay the amount even after 13 days

I would like to sue the bank for mental harrasment and take them to court.

Rishi Bhojnagarwala

This is to bring in your kind information that the Kotak life insurance policy No : 01621615 was sold to me in the month of June 2009 by one of the marketing advisor.
The concern in the above mention policy was said is a yearly premium of Rs 10000/- but unfortunately when i received the policy copy on 27th October 2009 it was mentioned that the premium is to be paid on a half yearly basis.

So, I have submitted the cancellation form on 29th of October 2009, but still i have not received the Refund amount yet.

Hi,

I am Gopal Patil.

I took a ULIP from kotak life insurance in Apr 2009.
As per their official records they are saying that , "we have dispatched your policy documents on 24 apr 2009", but till date I dint received any policy documents.
Also I inquired at the post office nearer to my address and as per their record that post office did not received any policy document with registration number - EM[protected]IN via speed post.

I contacted a agent through whom I took policy, now is he not responding to my queries.
Then I contacted to customer care and also send a mail.
As per kotak's procedure I sent a scan copy of declaration format provided by kotak.

Now their customer representative asking me to do some unnecessary things and also asking for some charges and stamp duties. I read all the clauses of Kotak ULIP and They only fail to do the right action on time because of their internal issues.

I did all the things on time and now they are saying that please excuse us as we could not respond you on time, but now you have to follow this procedure.

Please guide me.

--
Thanks & Regards,
Gopal Patil
mob - [protected]

one of the EMPLOYEE of KOTAK LIFE INSURANCE called me and gave me all wrong information about SAP policy where IN THAT I WOULD GET 275% GUARANTEED BONUS IN the 1st YEAR, after that i took three policies

within 3 days after getting my documents i called him for SUM ASSURED mistakes and clarrifiaction of POLICY regarding 275% of GUARANTEED BONUS, at that time he told me to write an application for SUM ASSURED and give the documents to the executive and HE ASSURED ME that i will get 275% of GUARANTEED BONUS in the first year and it will add up into my FUND VALUE, i wrote application for SUM ASSURED and gave to executive who came to my house, but after 5 days i read the documents and talked to some of my friends about this POLICY where i came to know that the employee misguided me and he gave me all wrong information, i CALLED him AND TOLD TO CANCEL MY POLICIES, at that time he told me "Sir actually the BONUS IS NOT GIVEN THERE IN THE DOCUMENTS, YOU WILL GET BONUS BUT I TOLD HIM TO CANCEL MY POLICY THEN, HE TOLD ME SIR DON'T WORRY i will cancel your policy from my side". i thought that he will cancel my policy but after approx 1 month i got 3 letters saying that you have to make payment in the coming month for the POLICY,

I GOT SHOCKED WHEN I SAW THOSE THREE LETTERS FOR MY POLICY NO's

01711248
01711230
01711105

NOW I WENT TO MALAD BRANCH OFFICE OF KOTAK LIFE INSURANCE ON 2nd NOV 2009 AND I ASKED THEM ABOUT THIS ALL FRAUD THEN THEY CONNECTED ME TO THE ANOTHER BRANCH, I TALKED TO 1 LADY, SHE TOLD ME " she ll look into this matter , have word with her manager and will give me a call in the evening" BUT SHE DID NOT CALL ME, I WAITED THEN ON 5th NOV I CALLED IN THE MALAD BRANCH , THEY GAVE ME AMIT - MANAGER NO, I CALLED HIM, BUT CALL GOT DISCONNECTED, AFTER SOME TIME I GOT A CALL FROM THERE DEPT, I TOLD HIM ALL ABOUT THIS HE TOLD ME THAT I CAN CANCEL MY POLICY BUT I WILL NOT GET MY MONEY BACK AND I CAN GO TO ANY COURT, THEY DON'T CARE FOR THAT

PLEASE HELP ME HOW CAN I GET MY MONEY BACK FROM THIS FRAUD COMPANY AND IT'S EMPLOYEES

Dear Mr. Kaushal,

As per the IRDA rule, once an LA completes 5 yrs of active agency from any company, he is entitled to the renewal commission even if he gets terminated. You can in no way stop my commission as I have completed more than 5 yrs in the company.

My agency came into force on 03/03/2004 and I was an active agent till 22.07.2009. Hence there is no way you can stop my renewal commission.
br...

I have taken a kotak life insurance policy in 2002 based on the agent's promiss. He promissed that the amount invested here will be multiplied and will yield high returns. as per the policy, on 5th year there is a 1st survival benefit amount suppose to come to me. based on value it is Rs.37500/- in the month of Feb 09. I have been following with them from last 8 months nothing has been credited to my account. then I decided to close the policy so that at the end atleast i may get full and final amount including 1st survival benefit. but my policy got closed i have not received the above said amount till date.
Dear Mr.Deepak Jain,

Thanks for the prompt and quick response.

Also I would like to know about my policy ;
as the performance is not so lucrative,

1. if I want to surrender now, what will I get
2. what is the procedure to surrender the policy
3. How long it takes for processing and getting the amount.

In addition to this I have not received my first survival benefit of Rs.37500/- (suppose to receive on 23rd Feb 09). when I will be getting and how.

Note: My ICICI SB account number mentioned has changed to[protected]as icici branch got changed)

Regards,
Sunil B Rao,
[protected]
- Show quoted text -


On Thu, Sep 3, 2009 at 1:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the total accumulated fund value as on date for your policy is Rs. 35347.18/-



In the last few years, the company has declared bonus at the following rates:



2007-08 - 7.00%



2006-07 - 7.00%



2005-06 - 7.00%



2004-05 - 6.75%



2003-04 - 6.50%



2002-03 - 7.50%



2001-02 - 8.00%



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B Rao [mailto:[protected]@excelkids.in]
Sent: Tuesday, September 01, 2009 4:29 PM
To: Life Expert //Kotak/Insurance
Subject: policy[protected]



What is the bonus earned on my kotak money back policy[protected]?

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]
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Client Service Desk //Kotak/Insurance
Reference to your following mail, we would like to inform you that the cheque...

Sep 4
Client Service Desk //Kotak/InsuranceLoading...
Sep 4
Client Service Desk //Kotak/Insurance
to me

show details Sep 4


Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the cheque got undelivered and returned back to us as an undelivered. Hence we have informed our concerned team to dispatch the fresh cheque to your mailing address on priority.



We request you to kindly allow us 4-5 working days to process the same.



Also note the below mentioned points for your reference –

1. The policy can be surrendered now and the surrender value would be 95% of the accumulated fund value as on the date of surrender. The total accumulated fund value as on date is Rs. 35347.18/-
2. To process the request we would require completely filled surrender form (attached), cancelled cheque with IFSC code along with the original policy document. The document can be submitted at the nearest branch or at the below mentioned address of our Mumbai head office.
3. Once the surrender request is process, the refund amount will directly credit to your account within 5-7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Thursday, September 03, 2009 2:53 PM
To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669
- Show quoted text -



Dear Mr.Deepak Jain,

Thanks for the prompt and quick response.

Also I would like to know about my policy ;
as the performance is not so lucrative,

1. if I want to surrender now, what will I get
2. what is the procedure to surrender the policy
3. How long it takes for processing and getting the amount.

In addition to this I have not received my first survival benefit of Rs.37500/- (suppose to receive on 23rd Feb 09). when I will be getting and how.

Note: My ICICI SB account number mentioned has changed to[protected]as icici branch got changed)

Regards,
Sunil B Rao,
[protected]

On Thu, Sep 3, 2009 at 1:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the total accumulated fund value as on date for your policy is Rs. 35347.18/-



In the last few years, the company has declared bonus at the following rates:



2007-08 - 7.00%



2006-07 - 7.00%



2005-06 - 7.00%



2004-05 - 6.75%



2003-04 - 6.50%



2002-03 - 7.50%



2001-02 - 8.00%



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B Rao [mailto:[protected]@excelkids.in]
Sent: Tuesday, September 01, 2009 4:29 PM
To: Life Expert //Kotak/Insurance
Subject: policy[protected]



What is the bonus earned on my kotak money back policy[protected]?

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]
- Show quoted text -

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788
PartWithdrawalorSurrenderForm.pdf PartWithdrawalorSurrenderForm.pdf
534K View Download
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Sunil B
Dear Mr.Deepak Jain, Thanks for your information, I have surrendered the poli...

Sep 16
Sunil BLoading...
Sep 16
Sunil B
to Client

show details Sep 16

Dear Mr.Deepak Jain,

Thanks for your information, I have surrendered the policy and got Rs. 35347.18/- today.

but I have not received the cheque for my 1st survival benefit of Rs.37500/- after visiting serveral times to your residency office in Bangalore I left with no option other than waiting.

it is really surprising that my policy got foreclosed within said / mentioned period, but the benefit amount which is pending from Feb 09 is still not yet reached me.

Please note: You can send the cheque to following address:

# 2560, 14th cross, 24th main, HSR layout, Sector 1, Bangalore 560034

Regards,

Sunil B Rao.
- Show quoted text -

On Fri, Sep 4, 2009 at 4:47 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the cheque got undelivered and returned back to us as an undelivered. Hence we have informed our concerned team to dispatch the fresh cheque to your mailing address on priority.



We request you to kindly allow us 4-5 working days to process the same.



Also note the below mentioned points for your reference –

1. The policy can be surrendered now and the surrender value would be 95% of the accumulated fund value as on the date of surrender. The total accumulated fund value as on date is Rs. 35347.18/-
2. To process the request we would require completely filled surrender form (attached), cancelled cheque with IFSC code along with the original policy document. The document can be submitted at the nearest branch or at the below mentioned address of our Mumbai head office.
3. Once the surrender request is process, the refund amount will directly credit to your account within 5-7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Thursday, September 03, 2009 2:53 PM
To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for the prompt and quick response.

Also I would like to know about my policy ;
as the performance is not so lucrative,

1. if I want to surrender now, what will I get
2. what is the procedure to surrender the policy
3. How long it takes for processing and getting the amount.

In addition to this I have not received my first survival benefit of Rs.37500/- (suppose to receive on 23rd Feb 09). when I will be getting and how.

Note: My ICICI SB account number mentioned has changed to[protected]as icici branch got changed)

Regards,
Sunil B Rao,
[protected]

On Thu, Sep 3, 2009 at 1:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the total accumulated fund value as on date for your policy is Rs. 35347.18/-



In the last few years, the company has declared bonus at the following rates:



2007-08 - 7.00%



2006-07 - 7.00%



2005-06 - 7.00%



2004-05 - 6.75%



2003-04 - 6.50%



2002-03 - 7.50%



2001-02 - 8.00%



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B Rao [mailto:[protected]@excelkids.in]
Sent: Tuesday, September 01, 2009 4:29 PM
To: Life Expert //Kotak/Insurance
Subject: policy[protected]



What is the bonus earned on my kotak money back policy[protected]?

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]
Reply

Forward



Reply

|
Client Service Desk //Kotak/Insurance
Dear Mr. Rao, At the outset, please accept our apologies for the aberration i...

Sep 17
Client Service Desk //Kotak/InsuranceLoading...
Sep 17
Client Service Desk //Kotak/Insurance
to me

show details Sep 17


Dear Mr. Rao,



At the outset, please accept our apologies for the aberration in our service standards that you have faced.



Reference to your following mail, we are coordinating with our concerned team for the same. We will revert back to you within 7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].





Warm Regards,

Kalpana Shinde,

Assistant Manager - Client Service Desk

Kotak Mahindra Old Mutual Life Insurance Ltd.

Building No.21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad(E),

Mumbai-400097.

T:[protected].

Email ID: [protected]@kotak.com <<mailto:[protected]@kotak.com>>





From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Wednesday, September 16, 2009 2:33 PM
- Show quoted text -

To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669
- Show quoted text -



Dear Mr.Deepak Jain,

Thanks for your information, I have surrendered the policy and got Rs. 35347.18/- today.

but I have not received the cheque for my 1st survival benefit of Rs.37500/- after visiting serveral times to your residency office in Bangalore I left with no option other than waiting.

it is really surprising that my policy got foreclosed within said / mentioned period, but the benefit amount which is pending from Feb 09 is still not yet reached me.

Please note: You can send the cheque to following address:

# 2560, 14th cross, 24th main, HSR layout, Sector 1, Bangalore 560034

Regards,

Sunil B Rao.

On Fri, Sep 4, 2009 at 4:47 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the cheque got undelivered and returned back to us as an undelivered. Hence we have informed our concerned team to dispatch the fresh cheque to your mailing address on priority.



We request you to kindly allow us 4-5 working days to process the same.



Also note the below mentioned points for your reference –

1. The policy can be surrendered now and the surrender value would be 95% of the accumulated fund value as on the date of surrender. The total accumulated fund value as on date is Rs. 35347.18/-
2. To process the request we would require completely filled surrender form (attached), cancelled cheque with IFSC code along with the original policy document. The document can be submitted at the nearest branch or at the below mentioned address of our Mumbai head office.
3. Once the surrender request is process, the refund amount will directly credit to your account within 5-7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Thursday, September 03, 2009 2:53 PM
To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for the prompt and quick response.

Also I would like to know about my policy ;
as the performance is not so lucrative,

1. if I want to surrender now, what will I get
2. what is the procedure to surrender the policy
3. How long it takes for processing and getting the amount.

In addition to this I have not received my first survival benefit of Rs.37500/- (suppose to receive on 23rd Feb 09). when I will be getting and how.

Note: My ICICI SB account number mentioned has changed to[protected]as icici branch got changed)

Regards,
Sunil B Rao,
[protected]

On Thu, Sep 3, 2009 at 1:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the total accumulated fund value as on date for your policy is Rs. 35347.18/-



In the last few years, the company has declared bonus at the following rates:



2007-08 - 7.00%



2006-07 - 7.00%



2005-06 - 7.00%



2004-05 - 6.75%



2003-04 - 6.50%



2002-03 - 7.50%



2001-02 - 8.00%



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B Rao [mailto:[protected]@excelkids.in]
Sent: Tuesday, September 01, 2009 4:29 PM
To: Life Expert //Kotak/Insurance
Subject: policy[protected]



What is the bonus earned on my kotak money back policy[protected]?

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]
- Show quoted text -

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788
Reply

Forward



Reply

|
Sunil B
Dear Ms. Kalpana Shinde, Please lookinto this matter and reslove at the earli...

Sep 30 (13 days ago)
Sunil BLoading...
Sep 30 (13 days ago)
Sunil B
to Client

show details Sep 30 (13 days ago)

Dear Ms. Kalpana Shinde,

Please lookinto this matter and reslove at the earliest. it is more than 7 working days as your mail states.

Regards,

Sunil
[protected]

- Show quoted text -
On Thu, Sep 17, 2009 at 2:58 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Rao,



At the outset, please accept our apologies for the aberration in our service standards that you have faced.



Reference to your following mail, we are coordinating with our concerned team for the same. We will revert back to you within 7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].





Warm Regards,

Kalpana Shinde,

Assistant Manager - Client Service Desk

Kotak Mahindra Old Mutual Life Insurance Ltd.

Building No.21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad(E),

Mumbai-400097.

T:[protected].

Email ID: [protected]@kotak.com <<mailto:[protected]@kotak.com>>





From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Wednesday, September 16, 2009 2:33 PM

To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for your information, I have surrendered the policy and got Rs. 35347.18/- today.

but I have not received the cheque for my 1st survival benefit of Rs.37500/- after visiting serveral times to your residency office in Bangalore I left with no option other than waiting.

it is really surprising that my policy got foreclosed within said / mentioned period, but the benefit amount which is pending from Feb 09 is still not yet reached me.

Please note: You can send the cheque to following address:

# 2560, 14th cross, 24th main, HSR layout, Sector 1, Bangalore 560034

Regards,

Sunil B Rao.

On Fri, Sep 4, 2009 at 4:47 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the cheque got undelivered and returned back to us as an undelivered. Hence we have informed our concerned team to dispatch the fresh cheque to your mailing address on priority.



We request you to kindly allow us 4-5 working days to process the same.



Also note the below mentioned points for your reference –

1. The policy can be surrendered now and the surrender value would be 95% of the accumulated fund value as on the date of surrender. The total accumulated fund value as on date is Rs. 35347.18/-
2. To process the request we would require completely filled surrender form (attached), cancelled cheque with IFSC code along with the original policy document. The document can be submitted at the nearest branch or at the below mentioned address of our Mumbai head office.
3. Once the surrender request is process, the refund amount will directly credit to your account within 5-7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Thursday, September 03, 2009 2:53 PM
To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for the prompt and quick response.

Also I would like to know about my policy ;
as the performance is not so lucrative,

1. if I want to surrender now, what will I get
2. what is the procedure to surrender the policy
3. How long it takes for processing and getting the amount.

In addition to this I have not received my first survival benefit of Rs.37500/- (suppose to receive on 23rd Feb 09). when I will be getting and how.

Note: My ICICI SB account number mentioned has changed to[protected]as icici branch got changed)

Regards,
Sunil B Rao,
[protected]

On Thu, Sep 3, 2009 at 1:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the total accumulated fund value as on date for your policy is Rs. 35347.18/-



In the last few years, the company has declared bonus at the following rates:



2007-08 - 7.00%



2006-07 - 7.00%



2005-06 - 7.00%



2004-05 - 6.75%



2003-04 - 6.50%



2002-03 - 7.50%



2001-02 - 8.00%



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B Rao [mailto:[protected]@excelkids.in]
Sent: Tuesday, September 01, 2009 4:29 PM
To: Life Expert //Kotak/Insurance
Subject: policy[protected]



What is the bonus earned on my kotak money back policy[protected]?

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]
Reply

Forward



Reply

|
Client Service Desk //Kotak/Insurance
Dear Mr. Rao, Reference to your following mail, we are still coordinating wit...

Oct 1 (12 days ago)
Client Service Desk //Kotak/InsuranceLoading...
Oct 1 (12 days ago)
Client Service Desk //Kotak/Insurance
to me

show details Oct 1 (12 days ago)


Dear Mr. Rao,



Reference to your following mail, we are still coordinating with our concerned team for the same. Please hold on till Tuesday. We will revert back to you.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].





Warm Regards,

Kalpana Shinde,

Assistant Manager - Client Service Desk

Kotak Mahindra Old Mutual Life Insurance Ltd.

Building No.21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad(E),

Mumbai-400097.

T:[protected].

Email ID: [protected]@kotak.com <<mailto:[protected]@kotak.com>>



From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Wednesday, September 30, 2009 11:16 PM
- Show quoted text -

To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669
- Show quoted text -

Dear Ms. Kalpana Shinde,



Please lookinto this matter and reslove at the earliest. it is more than 7 working days as your mail states.



Regards,



Sunil

[protected]

On Thu, Sep 17, 2009 at 2:58 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Rao,



At the outset, please accept our apologies for the aberration in our service standards that you have faced.



Reference to your following mail, we are coordinating with our concerned team for the same. We will revert back to you within 7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].





Warm Regards,

Kalpana Shinde,

Assistant Manager - Client Service Desk

Kotak Mahindra Old Mutual Life Insurance Ltd.

Building No.21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad(E),

Mumbai-400097.

T:[protected].

Email ID: [protected]@kotak.com <<mailto:[protected]@kotak.com>>





From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Wednesday, September 16, 2009 2:33 PM


To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for your information, I have surrendered the policy and got Rs. 35347.18/- today.

but I have not received the cheque for my 1st survival benefit of Rs.37500/- after visiting serveral times to your residency office in Bangalore I left with no option other than waiting.

it is really surprising that my policy got foreclosed within said / mentioned period, but the benefit amount which is pending from Feb 09 is still not yet reached me.

Please note: You can send the cheque to following address:

# 2560, 14th cross, 24th main, HSR layout, Sector 1, Bangalore 560034

Regards,

Sunil B Rao.

On Fri, Sep 4, 2009 at 4:47 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the cheque got undelivered and returned back to us as an undelivered. Hence we have informed our concerned team to dispatch the fresh cheque to your mailing address on priority.



We request you to kindly allow us 4-5 working days to process the same.



Also note the below mentioned points for your reference –

1. The policy can be surrendered now and the surrender value would be 95% of the accumulated fund value as on the date of surrender. The total accumulated fund value as on date is Rs. 35347.18/-
2. To process the request we would require completely filled surrender form (attached), cancelled cheque with IFSC code along with the original policy document. The document can be submitted at the nearest branch or at the below mentioned address of our Mumbai head office.
3. Once the surrender request is process, the refund amount will directly credit to your account within 5-7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Thursday, September 03, 2009 2:53 PM
To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for the prompt and quick response.

Also I would like to know about my policy ;
as the performance is not so lucrative,

1. if I want to surrender now, what will I get
2. what is the procedure to surrender the policy
3. How long it takes for processing and getting the amount.

In addition to this I have not received my first survival benefit of Rs.37500/- (suppose to receive on 23rd Feb 09). when I will be getting and how.

Note: My ICICI SB account number mentioned has changed to[protected]as icici branch got changed)

Regards,
Sunil B Rao,
[protected]

On Thu, Sep 3, 2009 at 1:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the total accumulated fund value as on date for your policy is Rs. 35347.18/-



In the last few years, the company has declared bonus at the following rates:



2007-08 - 7.00%



2006-07 - 7.00%



2005-06 - 7.00%



2004-05 - 6.75%



2003-04 - 6.50%



2002-03 - 7.50%



2001-02 - 8.00%



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B Rao [mailto:[protected]@excelkids.in]
Sent: Tuesday, September 01, 2009 4:29 PM
To: Life Expert //Kotak/Insurance
Subject: policy[protected]



What is the bonus earned on my kotak money back policy[protected]?

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788




--
Sunil.B.Rao
[protected]
- Show quoted text -

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to monitor all e-mail messages passing through our network.
Visit us: http://www.kotaklifeinsurance.com
Maximise your gains with a safety net.
Invest in Kotak Unit Linked Insurance Plans. Now SMS 'KLIFE' to 5676788
Reply

Forward



Reply

|
Sunil B
Dear Ms.Kalpana Shinde, It is Tuesday , Please let me konw my request status....

Oct 6 (7 days ago)
Sunil BLoading...
Oct 6 (7 days ago)
Sunil B
to Client

show details Oct 6 (7 days ago)

Dear Ms.Kalpana Shinde,

It is Tuesday , Please let me konw my request status.

Regards,
Sunil B
[protected]
- Show quoted text -



On Thu, Oct 1, 2009 at 3:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Rao,



Reference to your following mail, we are still coordinating with our concerned team for the same. Please hold on till Tuesday. We will revert back to you.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].





Warm Regards,

Kalpana Shinde,

Assistant Manager - Client Service Desk

Kotak Mahindra Old Mutual Life Insurance Ltd.

Building No.21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad(E),

Mumbai-400097.

T:[protected].

Email ID: [protected]@kotak.com <<mailto:[protected]@kotak.com>>



From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Wednesday, September 30, 2009 11:16 PM

To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669

Dear Ms. Kalpana Shinde,



Please lookinto this matter and reslove at the earliest. it is more than 7 working days as your mail states.



Regards,



Sunil

[protected]

On Thu, Sep 17, 2009 at 2:58 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Rao,



At the outset, please accept our apologies for the aberration in our service standards that you have faced.



Reference to your following mail, we are coordinating with our concerned team for the same. We will revert back to you within 7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].





Warm Regards,

Kalpana Shinde,

Assistant Manager - Client Service Desk

Kotak Mahindra Old Mutual Life Insurance Ltd.

Building No.21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad(E),

Mumbai-400097.

T:[protected].

Email ID: [protected]@kotak.com <<mailto:[protected]@kotak.com>>





From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Wednesday, September 16, 2009 2:33 PM


To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for your information, I have surrendered the policy and got Rs. 35347.18/- today.

but I have not received the cheque for my 1st survival benefit of Rs.37500/- after visiting serveral times to your residency office in Bangalore I left with no option other than waiting.

it is really surprising that my policy got foreclosed within said / mentioned period, but the benefit amount which is pending from Feb 09 is still not yet reached me.

Please note: You can send the cheque to following address:

# 2560, 14th cross, 24th main, HSR layout, Sector 1, Bangalore 560034

Regards,

Sunil B Rao.

On Fri, Sep 4, 2009 at 4:47 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the cheque got undelivered and returned back to us as an undelivered. Hence we have informed our concerned team to dispatch the fresh cheque to your mailing address on priority.



We request you to kindly allow us 4-5 working days to process the same.



Also note the below mentioned points for your reference –

1. The policy can be surrendered now and the surrender value would be 95% of the accumulated fund value as on the date of surrender. The total accumulated fund value as on date is Rs. 35347.18/-
2. To process the request we would require completely filled surrender form (attached), cancelled cheque with IFSC code along with the original policy document. The document can be submitted at the nearest branch or at the below mentioned address of our Mumbai head office.
3. Once the surrender request is process, the refund amount will directly credit to your account within 5-7 working days.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B [mailto:[protected]@googlemail.com]
Sent: Thursday, September 03, 2009 2:53 PM
To: Client Service Desk //Kotak/Insurance
Subject: Re: policy 00114669



Dear Mr.Deepak Jain,

Thanks for the prompt and quick response.

Also I would like to know about my policy ;
as the performance is not so lucrative,

1. if I want to surrender now, what will I get
2. what is the procedure to surrender the policy
3. How long it takes for processing and getting the amount.

In addition to this I have not received my first survival benefit of Rs.37500/- (suppose to receive on 23rd Feb 09). when I will be getting and how.

Note: My ICICI SB account number mentioned has changed to[protected]as icici branch got changed)

Regards,
Sunil B Rao,
[protected]

On Thu, Sep 3, 2009 at 1:31 PM, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:

Dear Mr. Sunil,



Thank you for your communication.



Reference to your following mail, we would like to inform you that the total accumulated fund value as on date for your policy is Rs. 35347.18/-



In the last few years, the company has declared bonus at the following rates:



2007-08 - 7.00%



2006-07 - 7.00%



2005-06 - 7.00%



2004-05 - 6.75%



2003-04 - 6.50%



2002-03 - 7.50%



2001-02 - 8.00%



For further queries please feel free to write to us or contact our Client Service Desk on[protected].



It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.



Warm Regards,

Deepak Jain| Assistant Manager - Client Service Desk|

Kotak Mahindra Old Mutual Life Insurance Ltd.

|Building No. 21, Infinity Park, Off Western Express Highway| Goregaon Mulund Link Road |Malad (E)|

Mumbai 400 097| T:[protected]|

Email ID: [protected]@kotak.com

P Save A Tree. Reflect on your environment responsibility before you print this mail…

From: Sunil B Rao [mailto:[protected]@excelkids.in]
Sent: Tuesday, September 01, 2009 4:29 PM
To: Life Expert //Kotak/Insurance
Subject: policy[protected]



What is the bonus earned on my kotak money back policy[protected]?

DISCLAIMER:
The contents of this message and any attachments are confidential and are intended solely for the attention and use of the addressee only. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. This message should not be copied or forwarded to any other person without the express permission of the sender. If you are not the intended recipient you are not authorised to disclose, copy, distribute or retain this message or any part of it.If you have received this message in error, please notify the sender and destroy the original message.We reserve the right to mo

I have taken policy from your co. against Proposal No.1717150, and paid a cheque No. 979162 of Punjab National Bank, Nasik for Rs. 40000/- (Forty Thousand) as first premium. The amount was debited from my account 0n 18.09.2009. Your agent has collected all the relevant documents and intimated that the Policy will be delivered by the co. through courrier. Till date I have not received the same. Now I have been intimated to come to Nasik for medical check-up. It is not understood how suddenly your co. is asking for that, as while opening policy this requirement was not mentioned. I have open a Policy in LIC, they have asked for medical checkup before accepting the money. Your Co. has is asking me now for medical checup, after getting money in the pocket, this is not justfied and against all sort of norms. This a case of harrasement and cheating. I am staying 28 Kms away from Nasik, as such it is not possible to go for medical checkup. It is therefore requested my request proposal menntined above may please be treated as cancelled and the amount Rs. 40000/- may be returned to me immediately. the delay in this regard will force me to take up with Consumer forrum and Ministry of Grievance, New Delhi for justice. Thanks Madhumita Naha

respected sir/madam,
i am jitender singh,i am a policy holder of katak life insurance.my policy no is 1660658.my kotak life insurance plan is kotak smart advantage plan.my policy had to done by agent of sonia and mr sameer.actually my policy has been started from 19-july-09.they all people are cruppted and they gave me fake commitment like inthis plan we will provide 3year health insurance under this plan but till right now they never provide me health insurance and one more fake commetment like inthis plan we will provide to you kotak credit card also and they never provide to me till now.and when i will call them they never pick my call.

I have filled up required form for Kotak life Insurance and deposited all required proof (as enclsores) and a cheque No. 979161 of Punjab National Bank, nasik for Rs. 40000. The amount was debited from my a/c on[protected]. Till date I have not received my policy. In the mean time your rep. on telephone asked me to attend me for some medical check-up. It is surprised to note how suddenly your co. is asking me for that, as the same requirement was not intimated to me earlier while opening policy. It it is not possible for me to go to Nasik for required medical check-up, as I am staying at Ojhar ( 23 Kms from Nasik), and I dont have the time for that. In view of the above, it is requested to cancel my policy and refund me my money Rs. 40000 (Forty Thousand) immediately, as I am not interested to continue. Your people are not telling further requirement while making policy , which is against all sort of norm and also not justified. Hope your co. will send me money at the earliest to make a goodwill market. Thanks. Madhumita Naha

sir,
from month of april I have recived a dozan call from kotak insurence first in the begining I used to say ''Nor interested" But due to contiune call from the sales peoples to stop the harassment on phone I decided to take one, I called the seles exe. to my home he explained during my conversation on phone and in my home promised me to some rousy piture on the scheme, and I accpeted the provided that will give in writeing what he has promised as common man I did not realised the trap.I have handed over a cheque of Rs.4000/- & my proff of residence as well as foto identity to the person of kotak insurence. After a month I have recived a document. Now what the sales persons has promised to me is missing in the docuument, so again I called the at there given address but not recived any assurence from him then I have writteren mails to concern dept. thay not have even a cuartsy to give any answers to my letters some how I try to collect my money back they flatly refused to give me my money back.
THE PROMISE MADE ME ON TELEPHONE BY SELES EXE AS FOLLOW :
1. The insureer has to pay 2000.00 per month up to three years that is 2000x36=72000.00
in return insurer get 1,20,000.00 after 3 years if I discountine the policy.
(In the document there were not mentioned anywere above said words)

2. In said document there were given 15 days for to settle the dispute if any or 500 will be charge will be inposed fine for cancel the deal
( were as they are not given any amount back)

3. I have written a mails two mails addressing to above concern
( Till today thay hve not given answers)

Dear relevant authorities,

Through this Email/complaint, I want to breifly describe my agony towards Kotak Life Insurance.

Unfortunately, last year, after so much of persuance from Kotak representatives, Monica and Prabhat, I went for a policy of Rs. 40,000 per annum. This year, without any intimation of paying the premium, a message from KLIFE is flashed thru sms on 12th Aug which reads

" You have not paid premium and the last date was 6th Aug. To avoid lapsing of the policy, please ensure you pay it by 14th Sep."

I was surprised to see such message and informed Monica about the same. She assured " Don't worry, your premium due date is 14 th Sep.I will come and collect the payment. I also requested her for the Half yearly mode for which she asked me to write an application and she will take approvals and collect cheques after that. It has been 5 days, haven't heard after that from her.

Today on 11th sep, another message reads
"Dear Customer we reget to inform you that your Policy no. XXXXXX has now lapsed. Kindly make immediate payment to ensure Continuation of life cover. KLIFE"

On this I messaged Monica and Prabhat both. Prabhat called up back, obviously forgetting , who I am , and said " Aap hamara kuch nahi kar sakte. Yeh toh company se auto generated SMS hai"

I want to know form KLIFE officials whether we are here to read all this stuff from your unwanted so called auto generated messages. I donot want to continue with KLIFE any more and want my refund.

Please let me know the process.

If someone authoritative from Kotak wants to discuss on this with me, please write to me at [protected]@yahoo.com

Regards
Sandeep Goel

Dear Sir,
Our Policy no. 00462801 . We are apply for Partial Witdrawn your office approve 14.08.2009. And say that your Lucknow kotak Mg Marg office Operation dept. Your account amount Rs 34034.87
reflect your bank account within 4 working days. our a/c No. [protected] Oriental Bank of Commerce Jankipuram, Lucknow. Your Kotak office we are receive by courier latter on dt 28/08/2009
i.e Kotak our Policy statement and one line in bottom showing We have credited your Bank account with the amount of Rs. 34034.87

we are given all the detail of our Bank passbook statement, several times visit your office but your operation dept. say i can't help because all the work regarding handel Mumbai Account section our bank say that if Kotak is send any money then please give me proof. Your office staff not cooperating, not provide any detail of our payment i am suffer from last 20 days. We are multiple coplain by mail but your office staff misguide me. I am already given hard copy of Bank statement
your lucknow office already send by fax our statement in front of me . If fax text not clear or not visible please talk to Lucknow office . Today after 20 days your account office send mail your bank statement not visible. Today your lucknow office say that operation dept . your payment is send by speed post on dt 28.8.2009 Your Kotak staff misguided people how to Belive your any statement.

Finally please give me our Part payment any how or give all detail regarding our payment immediately .

Sir,
It is very regretful to inform you that I had not received any hard copy statement of my policy no 00553018 since three years Therefore, It is very important. So, I request you to kindly send softcopy of my policy statement on my email ID. Kindly do it as soon as possible. As it will be beneficial to your KOTAK repo also.

Dear sir,
My self, Dayanand Jakhar. I am Kotak Life Insurance policy holder. My policy no is 00538319. Plan name is " Kotak Flexi Plan". Please send my all statement in my e.mail address. My e.mail address is " [protected]@yahoo.com". Thanking you sir.