Kotak Life Insurance — threatening call

My self antony joseph l, i took policy years an ago and i received a call from branch of kotak life insurances - pla. Plaza, 3rd flr, above maruti showroom, municipal office road, trichy, tamil nadu, 620001. Mobile number [protected]. She's said said we will not refund your money 100% we are financially lock down and now we don't have a money to pay a renewal amount. Kindly take an action against on kotak life insurances trichy. We are earn a hard money, they are sitting in ac hall to threatening a customer. They wont accept a customer concern. Who will guarantee for the money.
Humble request you to take action and put fir on that money laundry company.