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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Feb 5, 2026
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Kotak Mahindra Bank reviews & complaints page 121

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N
nikhil9329
from Darbhanga, Bihar
Apr 16, 2018
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Address: 827013

I have not got the refund for the cancelled ticket which i have booked from irctc site via your bank payment option for rupay card. The transaction id are

1- [protected]
2- [protected]
3- [protected]
4- [protected]
5- [protected]

Although while checking in the irctc website it is showing that the amount has been refunded but till date no refund has taken place in my bank account.

Request you to refund the amount in my bank account from where the amount was paid while booking the above ticket.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    C
    Chethan Achappa Mukkati
    from Bengaluru, Karnataka
    Apr 17, 2018
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    Address: Bangalore, Karnataka, 560075

    Today i have transfered money i got sms that transaction is failed as well as email but amount is dedected from my account do i get refund.what shall i do nex.t when shall i get that money back or else where should i go and compliant. and iam not satisfied with kotak mahindra bank coustomer details
    i need my money back to refuneded its 2 days over i dint got my money back
    please reslove the problem as soon as possible
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Hey I had a salary account in kotak but I left the company and my last salary credit was on Nov 2017 and as per kotak policy if salary is not credited for two consecutive months then I have to maintain AMB.But kotak bank charge me for non maintainace of AMB for Jan which is under 2 months .

    Rahul Singh
    [protected]
    Kotak CRN 98006640
    Kyc I want kyc .but excusitive not come.so please come and do full kyc
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      Z
      Zubair Zoha
      from Visakhapatnam, Andhra Pradesh
      Apr 15, 2018
      Resolved
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      Resolved

      Address: 500017

      Hi my self mohd illiyas i have applied a credit card my credit card has been issued by kotak mahindra bank 10 days before we have shifted a house when credit card came on my old address courier boy has not inform me once he has to call me but he did not call me who has give the athority to verify my background to courier boy he dont now bank has been all ready verify my background of my account detail
      May 17, 2018
      Complaint marked as Resolved 
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Apr 15, 2018
      Updated by Zubair Zoha
      Hi my self mohd illiyas i have applied a credit card my credit card has been issued by kotak mahindra bank 10 days before we have shifted a house when credit card came on my old address courier boy has not inform me once he has to call me but he did not call me who has give the athority to verify my background to courier boy he dont now bank has been all ready verify my background of my account detail
      Verified Support
      Apr 16, 2018
      Kotak Mahindra Bank Customer Care's response
      Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
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        B
        baravind
        from Hyderabad, Telangana
        Apr 14, 2018
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        I have been booked ticket through your bank via rupay card (Federal bank) and cancelled my ticket on 06.4.2018 and refund processing done by the irctc 0n 11.4.2018.
        Transaction id-[protected]
        Refund ref. No.[protected]
        My refund amount not received till date. My amount should be remitted to my account immediately otherwise i can take next step for legal procedure please.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          A
          akspawar
          from Mumbai, Maharashtra
          Apr 13, 2018
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          Hi,

          I am akshay pawar, from mumbai.

          I just want to inform you about non compliant acts done by your so called collection agents (Pankaj jaiswal). Asking for me to pay money (My family members)

          I am getting repeated calls from kotak mahindra bank (Number:[protected], [protected]) for payment of money, saying i need to pay credit card debt (25850) whereas i never had an account with this bank.
          .

          It has become mental harassment to me as they are making repeated calls.

          I am going to launch official police complaint and take necessary legal action.

          Request you to look into the matter and take appropriate action failing which i will be forced to mention the names of your esteemed organization in my complaint to police
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            A
            Anupam Chaudhary
            from Pune, Maharashtra
            Apr 13, 2018
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            Address: Chandigarh, Punjab, 160014
            Website: www.kotak.com/en/customer-service/contact-us/email-us.html

            Hi team,
            This is to inform you that i'm using kotak mahindra bank as my salary account from more than 5-years and for financial year[protected] interest rate credited to my account is incorrect and is very very less. It should be with the rate of 6% as per your guidelines and conditions. Please investigate it and do the needful at the earliest. Please contact me on my cell [protected].
            Kind regards
            Anupam
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              A
              annamdas
              from Bengaluru, Karnataka
              Apr 13, 2018
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              Resolved

              Address: Hyderabad, Andhra Pradesh, 500029

              My kotak credit card as upgraded to royal signature card.
              I have received credit card on 05th march 2018 still it is not activated.
              I have raised plenty of issues on regarding this no one take responsible still my problem not resolved.
              I have submitted all documents at the time of reeving.
              Name: annamdas pruthvi raj
              Mobile: [protected]

              Please do activate my credit card.
              May 15, 2018
              Complaint marked as Resolved 
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 14, 2018
              Kotak Mahindra Bank Customer Care's response
              Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
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                P
                Prince Jafar S
                from Mumbai, Maharashtra
                Apr 13, 2018
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                Address: 400093
                Website: Kotak mahindra

                I have recently open ac and transfer amount and going to apply for debit card but it shows try again i tried 4 times and same error shows than i closed the app after 1 hour i checked again and my balance was deducted 4 times and i am shocked because there is not any message when i am doing apply that time and now it deducted the amount of rupees 234 for 4 times and can the balance amount will be return to my account or not please i need solution.
                If any solution please kindly reply me my gmail is
                Shaikh. [protected]@gmail.com
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  S
                  Smitha Singh
                  from Bengaluru, Karnataka
                  Apr 12, 2018
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                  Address: 560054

                  On april 2nd i have tried to order food online at swiggy the transaction was not successful but rs.166 got deducted from my account.

                  On april 3rd swiggy support acknowledge the failed transaction and they said the issue is from bank, money will be credited to my account with in 5 to 7 days.

                  (Bank msg - txn of rs.166 made on kotak debit card xx5001 on[protected]:03:52 at [protected].)
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Apr 12, 2018
                  Updated by Smitha Singh
                  On April 2nd I have tried to order food online at swiggy the transaction was not successful but Rs.166 got deducted from my account.

                  On April 3rd swiggy support acknowledge the failed transaction and they said the issue is from bank, money will be credited to my account with in 5 to 7 days.
                  (Got msg from bank- Txn of Rs.166 made on Kotak Debit card XX5001 on[protected]:03:52 at [protected].)
                  But I still didn't receive any amount from the bank.
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                    T
                    Thayagarajan Pandian
                    from Delhi, Delhi
                    Apr 12, 2018
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                    Address: 110014
                    Website: ATM withdrawl

                    My name is t kulasekara pandian i made withdrawal from kotak mahindra bank atm at bohagal for rs 3000 withdrawn from a/c xx 1718 on 070418 at kmb atm delon685. Txn#[protected]. Avl bal rs 5013.55.

                    Detail of transaction above the money was not dispensed from the atm and money was debited from my account. The transaction details and the atm number is given above.
                    Pls register my complaints
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      L
                      Lalchand Kewlani
                      from Makrana, Rajasthan
                      Apr 12, 2018
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                      Address: Chittorgarh, Rajasthan

                      The bank manager
                      kotak bank

                      subject: complaint latter for staff misbehavior and not satisfied from your service.

                      Respected sir,

                      i am an account holder in your bank since last nine month. i want to bring this to your kind attention that the staff in your bank branch does not behave properly with its valuable customer. i have 20 account of my family members in your kotak bank from last five years but since last six month i am not satisfied from your services and bank staff and i also complained to your branch head but he is unable to satisfy me so i want to close all my accounts from your bank.

                      My account details as below.

                      1. Bhagwan Das Lal Chand
                      Account No: [protected]

                      2. Lal Chand kewlani
                      Account no; [protected]

                      3. NB Traders
                      Account No: [protected]

                      4 Girish Kevlani
                      Account No:[protected]

                      5. Harsha Devi Kewlani
                      Account no:-m [protected]

                      and all my family group account.
                      and my contact no is [protected]
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Apr 12, 2018
                      Updated by Lalchand Kewlani
                      Manager has taken our problem as his private issue
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                        C
                        Col Digvijay Singh
                        from Gurgaon, Haryana
                        Apr 11, 2018
                        Resolved
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                        Resolved

                        Address: Jaipur, Rajasthan, 91
                        Website: [email protected]

                        Since the activation of credit card in october 2017 every month whenever petrol is purchased some amount is returned by ioc to the credit card. This amount is to be reduced from the total amount to be paid by the customer on due date.in october 2017 to february 2018 petrol worth rs 2000 was purchased. Rs 50 per purchase was returned to the credit card account. Kotak mahendra credit card persons very cunningly did not reduce the amount so returned instead added the amount in the total payment to be paid by the customer, thereby misappropriation of rs 100 per purchase of patrol. They have cheated me an amount of rs 500 (Minimum) so far.in the month of march rs 299 was paid to vodaphone, some how the amount was returned to kotak mahendra credit card.in the monthly statement of march 2018 kotak mahendra credt card has charged both out going and incoming amount thereby cheating the customer an amount of rs 598. You are requested to check all monthly credit card statements of crn no[protected]and e-mails pertaining to amount returned sent by kotak mahendra credit card to the customer. Please instruct kotak mahendra credit card to return the amount fraudulently charged from the customer.
                        Apr 14, 2018
                        Complaint marked as Resolved 
                        There is mistake in calculation by me .request cancel the complaint.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 12, 2018
                        Kotak Mahindra Bank Customer Care's response
                        Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
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                          A
                          Aware Indian
                          from Mumbai, Maharashtra
                          Apr 11, 2018
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                          Address: Mumbai City, Maharashtra, 400037

                          Hello friends,

                          My name is vishal chaurasiya. I am writing this to share you something really important.

                          I am a student and i don't have any source of income except pocket money from parents. I got to know about kotak 811 and opened an account with kotak in the month of october 2017. I was informed by branch staff that since it's a zero balance account, you don't need to maintain any balance. Everything was going well and then one day on 28th march, i opened my kotak app just to see balances available. I was shocked to see that my account was debited 5 times on the name tbms charge (59+59+78.47+78.47+59 = 333.94). That too in march only. I tried to inquire about the same but then ignored. Again on 8 apr my account was credited with inr 59. This time i went crazy. I visited the branch (Sion) immediately. Such a rude lady on help desk. I asked for the same and what i got to know there will blow your mind.

                          She said - sir, each time you want deposit money in your 811 a/c you will be charged.

                          I asked - why? She gave a mind blowing answer.

                          She answered - because it's digital a/c, using offline services will cost you.

                          Wow, that was awesome one. I immediately withdrew my all the money went back to home.

                          Basically, we are fooled on the name free services. It's a big fraud and it's our responsibility to make them stop this loot. They think we are chuti*ye and won't do anything.

                          So if you are reading this, just open twitter and tag uday kotak and kotak mahindra bank and tweet

                          811 is a fraud
                          #tbms #811openloot

                          Thanking you.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          I registered for opening my new kotak 811 bank account through kotak 811 mobile app...but I didn't get any verification call...now also I cant register again for opening account...
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                            J
                            Jeeta Mitra Sahu
                            from Bengaluru, Karnataka
                            Apr 11, 2018
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                            Address: Bangalore, Karnataka, 560100
                            Website: kotak mahindra bank

                            Hi team,

                            I made a wrong transaction of 4200 on march 15th 2018 from icice account to kotak mahindra bank. I raised the ticket in icici bank as well but still didn't get any solution. Kindly refer the below details and help me to get my money back.

                            To account

                            Account no - [protected]
                            Ifsc - kkbk0004612
                            Name - sovindra singh
                            Account type - saving

                            From account

                            [protected] account num
                            Name-jeeta mitra sahu
                            Ifsc-icic0000360

                            Dear customer, your a/c no. Xxxxxxxx4338 is debited for rs.4, 200.00 on 15-mar-2018 16:01:34 and a/c xxxxxxxx6648 credited (Imps ref no[protected]

                            Regards
                            Jeeta
                            Num-[protected]
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Apr 11, 2018
                            Updated by Jeeta Mitra Sahu
                            sorry the IFSC code for my icici bank isICIC0000552
                            Apr 13, 2018
                            Updated by Jeeta Mitra Sahu
                            when the solution will be provided?
                            Sir
                            My account is in kotak mahindra bank. My account number is [protected]. On[protected], Rs 10000 is debited from my account. I did complaint on[protected] and complaint number is [protected]. i done another complaint on[protected] which complaint number [protected]. But bank does respond on complaint. sir please solve my complain.
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                              B
                              bhaumikdesai4289
                              from Gurgaon, Haryana
                              Apr 11, 2018
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                              Address: Pune, Maharashtra

                              I am bhaumik desai. Contact number [protected]. I had applied for kotak pl. They told me that my amount has been approved and will get disburse in 1-2 days. They kept me waiting for 25 days and after 25 days they gave me only 5% amount of my application with higher interest rate. After 1-2 months suddenly they sent a credit card without asking me. I added money in my kotal bank account for my pl emi they blocked whole amount. Again i transferred another amount for emi they blocked that amount also. I added money 3 times they blocked all my money. Total 60k they have blocked without my permission. Due to them today my emi will get bounce.

                              I observed their strategy to put customer into bad debt by asking them they will give you loan amount at lower interest rate. They will make you helpless by letting you wait for 25 days. They will give you less amount so that you will thik some other options for rest of the money and suddenly send you the credit card. Once you use their credit card you will suffer with bad debt. At the end they will insist you to make minimum payment which will totally they count as an intrest. Worst bank i har ever seen.
                              Made multiple complaint but still my money is blocked. And no body is responding. Going to close all accounts.

                              Beware of their scam. Don't choose kotak mahindra bank. They will take tour money without your permission.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                S
                                Shravan Kumar Srinivas
                                Apr 10, 2018
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                                Address: 560061

                                My brother is getting tortured by your god damn bloody branch in bangalore for trying to close personal loan.
                                He is being made to make multiple visits with bs new reasons every single time. They are trying to exploit more money in the name of additional loan closure charges.

                                We have the money to close the personal loan account with a single payment, but we are being harrassed to make multiple visits and asked to visit with a new bs justification/reason everytime.

                                The fact is the customer service idiots do not know anything about the process and they are idiots. All they know is to make the customers visit billion times before the account is closed. Uneducated morons, no manners, no work ethics.

                                They will make million phone calls if you miss a payment, but they will not show the same level o[censored]rgency when someone wants to close the loan. Bloody useless banking process.
                                They are able to do it because there is no law to stop these businesses from harrassing the general public.

                                Bloody rogues
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  U
                                  Udaysurya H.R
                                  from Bengaluru, Karnataka
                                  Apr 10, 2018
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                                  Address: Bangalore, Karnataka
                                  Website: Kotak Mahindra Bank

                                  Dear sir/madam

                                  I am udayasurya H.R having a account in ur bank and they had deducted amount for many times has non maintenance charges and one thing iam having salary account and then y should they deduct as non maintenance charges pls refund my amount which as deducted from my account please I request you to respond my complaint

                                  Thanking you
                                  Udayasurya H.R
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Apr 10, 2018
                                  Updated by Udaysurya H.R
                                  Dear sir/madam

                                  I am udayasurya H.R having a account in ur bank and they had deducted amount for many times has non maintenance charges and one thing iam having salary account and then y should they deduct as non maintenance charges pls refund my amount which as deducted from my account please I request you to respond my complaint

                                  Thanking you
                                  Udayasurya H.R
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                                    M
                                    Manish kumar audichya
                                    from Allahabad, Uttar Pradesh
                                    Apr 10, 2018
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                                    I had complaint regarding account [protected]
                                    The bank employees are deducted 62500 rs for life insurance. I refused the policy and said that i am not interested but till now the payment is not credit in my account it is wrong way. U r harass me who will pay the loss of mine. Kindly reverted my money 62500 and same amount to my wife madhur audichya 's account. Otherwise i will take legal action against bank.
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Apr 10, 2018
                                    Updated by Manish kumar audichya
                                    I had complaint regarding account [protected]
                                    The bank employees are deducted 62500 rs for life insurance. I refused the policy and said that I am not interested but till now the payment is not credit in my account it is wrong way .u r harass me who will pay the loss of mine .kindly reverted my money 62500 and same amount to my wife Madhur audichya 's account. Otherwise I will take legal action against bank.
                                    Hai.. I'm using kotak 811 account from 6 months and with out any mail, notification or text message they have charged 30 rupees once and 33.18 rupees once in march and April 2018... Need a solution for this permanently and it's annoying me a lot...
                                    I am open a new account in Kotak Mahindra Bank A/C No:[protected]. I have applied for the Debit Card on[protected], but upto now i didn't receive my Debit Card. When i tracked my Waybill number on[protected], No Such Consignee At The Given Address in the tracker. But upto now "No one come to my address and No one have Contact to my number".
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                                      G
                                      Gupta piyush
                                      from Indore, Madhya Pradesh
                                      Apr 10, 2018
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      Kotak bank is a worst bank in india, provide such a bad services and deduct money whatever they want.
                                      My name is piyush gupta i have an account with kotak bank, on the date of 7th april 2018, kotak bank has charged me approx, 2800rs. For non maintaince and again deducted money from my account on 8th april aftetr taked to the customer service excutive approx 400rs., still they deducted my own money from my own account, i request kotak bank to reverse my money back, i will take a legal action against them.

                                      I never suggest any one to take any kind of banking services from kotak bank such a rubbish services and the management of the bank, and custmoer services are so imbressing.
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                        D
                                        Daniraz
                                        from Mumbai, Maharashtra
                                        Apr 10, 2018
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                                        Hi my name is md fayazuddin ansari. My kotak a/c no. [protected]. Actually i transferred from my kotak app rs.5000 (April 9 2018) to bank of baroda. A/c no. [protected] this is by mistake i putted wrong account number. Actually the correct a/c no. Is [protected]. So please help me as far as possible. I want money back to my kotak account or send to correct ac number.
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                        Apr 09, 2018
                                        Pravin Lengure's response
                                        Please Ask then process and How to confirm that is next step.
                                        Hello my account balance get deducted today 9/4/2018. First deduction was for 590 INR and second deduction was for 635INR. NO RESPONSE FROM CUSTOMER CARE NUMBER.call get ended very bad service. I don't know what to do this going to happen in future.
                                        This is my account not open .
                                        Iam full processing but not call to confirm coustmer service .
                                        Totally bad costumer service and bank.
                                        3 months wait but not solutions my problems.
                                        Looking a photo and answer .

                                        My email address :- [protected]@gmail.com
                                        Dear sir

                                        i need a swiping mission & i place the order in hiriyur branch

                                        but its over 2 months nobody cal me back ...and i only cal to his gm and everyone ...but still im not getting ...

                                        in other bank we will get within a week ...! Y in your bank don't have like that facility
                                        Dear sir my cheque book not in use my account 811 maintenance allowance no please request cheque book cancellation
                                        My crided bill 1month leat. Ur bank Delar coming in today my home. I am out of station. My wife phone number. Ur bank Delar rang deal. Pis emitley Action.
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