KPN — I can't reach anyone through call. and no one call'd me

Address:	Chennai, Tamil Nadu, 600125
Website:	Redbus

Hello sir,
I have booked bus on 16/01/19 in kpn chennai to Dharmapuri.. And here my booking details KPN Boarding Pass: 65A996
Ticket #: A[protected]
Seats: L30
Vehicle #: PY01-CE9991
Track: http://tinyurl.com/ycwb8mrh
Vehicle Contact: [protected]
Boarding: POONTHAMALLE at 10:00 PM
Show this SMS to board your bus.
Visit http://tinyurl.com/y6uprlpr to get discount on your next booking.
This is what the msg I received. I'm waiting in location from 9.45. I'm trying to call driver he number is switch off. Live location tracking also not working I'm trying to reach office.. It's not reachable. I didn't get the bus. Please look after this... And I want my amount back.