Kpn Travels — ac doesn't work at all

I have travelled from trichy to chennai on 06th April 2018 night bus, started at 23:15. Bus number is PY01 BY 9979 .
I have complaint to the bus cleaner and Driver. When I ask them to check it out. Cleaner said to me please adjust our service. Driver said to me Inwill change me and family into another bus. Is it really nice to drag someone out from your bus around 1 o clock. I never experienced this kind of service in my life even not with government buses. They didn’t take any response at all. I need a full refund for your poor service.

My name Mohamed Tameem Nihar
Contact number [protected]