Kpn Travels — Booked bus ticket in kpn travels money deducted but ticket not confirmed

shinukb

from Mumbai, Maharashtra

Address:	Salem, Tamil Nadu
Website:	www.kpntravels.in

I have tried to book bus ticket at kpn travels on may 10, 2017 01:46
Money (1843 rs) got deducted, but ticket was not confirmed. I complained many times on kpn office on given number[protected], they told me after 8 days money will come back, but its not happened

Again they told me after 20 days money will come back, now this is almost one month my money is not came back

Finally they told to contact the citrus gateway, through which payment happened. I contacted citrus gate way 2 times, they informed already money went to kpn account and they provided merchant order number also

But again kpn office is not responding properly and speaking very harshly saying that they didn't get money and contact to citrus gate way.

I don't have any kpn managers number only some junior staff is picking phone, totally frustrated to get back my money

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Jun 01, 2017

Updated by shinukb Merchant Order Number: 20781847
Citrus Reference Number: [protected]
Order Amount: 1843.00 INR
Transaction Date & Time: May 10, 2017 01:46:46 PM

Jun 27, 2017

Updated by shinukb Yes after many follow up and n number of calls and continue sly disturb them, finally got back my money

I understood KPN dont have a online cash back system eventhough a big company, some of the people are going bank and manually put the money into our account and those people are lazy and if they are not doing thier duty then customer in problem

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Comments

malai03

from Hyderabad, Telangana

I booked a ticket from tnagar to madurai yesterday. Boarding time -9pm. There is no attender in the bus, that's why i calling not attend very Late coming at 10.15pm. Why late ask driver and tnagar kpn office member replied worst response. Worst service. I paid this much cost there is unsatisfied for my journey.