Kpn Travels — bus delay - without any pre intimation

Address:

shriram transport finance co. Lim. Maheshwari complex, Rayakottai main Road, Opposide to Sub treasury Office, Hosur - 635109, 635109

Sir/madam,
I booked ticket fron hosur to bhavani on 09/05/2019 at 11:30 p. M traveling start time. But bus not yet arraived (12:50 a. M). Operator side they said bus delayed it will arrive at 1:30 a. M. And they said bus delay sms sent to passenger. But still i am not getting any sms related delay. So kindly take action about this. Abhibus ticket no: [protected]
Operator pnr: e[protected]