Kpn Travels — BUS got Cancelled - We waited in Travels from 11.15 pm to 4.30 am - but No response

Address:

Bangalore, Karnataka

I with my 3 yr old baby & 50 yr old mother booked ticket for 11.10 pm Volvo bus at KPN for travel on 11th sept'15 ( Bangalore to Coimbatore) But had not come till 12.20 pm, by that time we had followed up several times but no proper response. By 1.00 am, coordinator says - Bus is repair ( Bus number - AP 35V 9090) and we are waiting for spare bus. we were about 20 to 25 passengers waiting. We followed up with all the number available of KPN. but nobody gave proper response. It was freezing cold & nobody from KPN cared anything for the suffering passengers. Everybody were trying to reach somebody from KPN but no response. Was very frustrating. Atleast 10 ladies were waiting there including me, but KPN was not borthered to give spare bus. I suffered with my baby for for 5 hour that too midnight waiting . We waited till 4.30 am and came back home. Didn't go to Coimbatore. Pathetic service. No response. Waste of time & energy. Never in my life i will book a ticket in KPN again.