Kpn Travels — bus was cancelled but was not informed prior and money is not refunded

On 10th feb ticket was booked from tirunelveli to bangalore at departure time 10 am. Was waiting for half an hour and tried calling there was no response to the given phone number [protected]. Later reached tirunelveli kpn number and other numbers and spoke to kpn parcel service and they gave the number. Called that number and they said to call a different number. Called to the givwn number in the ticket again and the lady with whom i spoke said the bus is cancelled. I didnt get any prior information about cancellation. This is really not how a travels should be. That day from bangalore i needed to board a flight as well. This lathergic behaviour would have costed me and i had a important meeting for which i have to go. Please inform prior and understand customers situation. And the amout is also not refunded. Didnt get any infirmation regarding that. Please refund the amout soon. I had very bad experience with kpn this time. Ticket number : tp3a21635327