Kpn Travels — Cancellation amount not refunded

Address:	Chennai, Tamil Nadu
Website:	https:\www.kpntravels.com

Hi Team,

Booked two tickets for onward and return journey from Chennai to Thiruvananthapuram on 6th of August with the onward travel date as[protected] and return date as[protected], the total amount for four tickets was 6660. Due to some personnel emergency i have cancelled both the tickets on[protected].

On[protected], i got the refund only for 2858 which is post the deduction of cancellation charges. This refund is only for one side of the journey. Following up with the customer care number given which is based out in Salem from past one month, there is no proper response where the other half of the amount went (Supposed to get a refund of 5716). They are saying that we have refunded, when i checked with the bank, the bank is saying we have received only one payment i.e 2858. Could some one from KPN look in to this and resolve this asap