Kpn Travels — cheating customers

Dear sir,

This is to inform you that we had booked ac sleeper bus from chennai to coimbatore details as under:

Kpn boarding pass: 8cf66a
Ticket #: c[protected]
Seats: l24, u23, u25
Vehicle #: py01-ct9949
Track: http://tinyurl.com/y5f53y2z
Vehicle contact: [protected]
Boarding: http://tinyurl.com/z96lurs
T. Nagar-v. N. Road (Kpn) at 09:00 pm
Show this sms to board your bus.

But we were shocked to see a third class damaged semi sleeper bus being provided instead of ac sleeper bus.

The bus seats are damaged, window has cracks, no bedsheets provided, no charging point, driver very rude.

When we had complained about this kpn office in t. Nagar, they told we have provided a alternate bus so you must be greatful to us, moreover he told, due to bus breakdown they planned to cancel the bus but after that also they have given alternate bus so we must adjust.

This person in your office was using vulgar words on the customers and telling we have done a big favour on you by providing a bus or else in nite at 11 you will not get any bus to coimbatore, so we must not complaint and adjust. Also when told for refund, he told we must pay something extra for the favour provided.

While getting down he had told us if we inform kpn head office also nothing will happen as they have lots of customers and by single person person complainting kpn will not take any action against him or any of the kpn staff. Also he had challenged us that whatsoever happens kpn has never ever refunded money for their mistakes and today also they will not do.

So this is how kpn travels is cheating customers by keeping rowdies in their offices.

If kpn is a genuine travels company kindly refund our money rs 2250 paid. Or else will consider what the person in kpn told is correct

Regards

Akash deep agarwal
[protected]