Kpn Travels — collecting amount for cancelled bus and cheating public

I have booked 2 tickets on kpn travels on 13.04.2019. My ticket was confirmed and rs.1395/- has been debited from my account. On last minute before my boarding time they informed that the bus was cancelled due to that bus was met with an accident while arriving. And, there is no alternate arrangements also. When enquired about the amount we paid, they replied"it will be credited in my account on the next day itself". Since, they only cancelled the bus. But, till now the amount was not credited. When tried to contact every persons attending phone call giving different answer.

I have worst experience with those people. Being a transport service provider to public, collecting charges for cancelled buses and not willing to refund the amount means. It's a new technic they use to cheat the public.
Pn travels

Chennai to tanjore
Boarding pass #
Bd[protected]
Journey date
[protected]
Pin #
20190413111212800110168704965140402
2+1 berth sleeper : 30
Booked on
[protected]:29 pm
Boarding point
Koyambedu omni bus stand
Chennai omni bus stand
No.17, koyambedu, chennai.
Ph:[protected], 24791525

Dropping point
Tanjore (Kpn)
Opp satya stadium
5, medical college road
Ph: [protected], [protected]

Reporting time
10:15 pm

Arrival time
05:30 am

Departure time
10:30 pm
Gst no
33aabck2751l1zl