Kpn Travels — Complaint for worst follow-up

Address:	642 126
Website:	Nil

I had been booked a ticket for my sister in your bus service for 24.07.2016 travel. On that day i & my sister was waiting your bus [protected]@udumalpet bus stand from 7pm onwards., there is 2buses available & nobody was in the bus. I had no way to pick the travelled bus. I ran away from this end to that end which the bus holding area. Finally, i had cached the bus on 7.35pm. There was no responsible person i. E., driver/conductor. And also the door was locked with a seat. I had removed the seat & reached in the bus & then identity the seat for my sister. After sometime, the driver had arrived & moved the bus.
I asked to you the following questions:
1) if my sister was alone to pick the bus during that time she was definitely missed the bus.
2) are you refunds the bus fare?
3) the driver/conductor was not checking the passenger’s arrival with the check list in the udumalpet station.
4) if the passenger is older age, then they will how to able pickup the bus?
Please consider & advise to the responsible persons to avoid these mistakes to improve your best services. This is for your kind information & needful actions.