Kpn Travels — Feedback

I travelled yesterday from Bangalore to Trichy. I was sent a message to mobile no: [protected]. The URL is unreachable and hence I searched net and forward this.
The travel was satisfactory but I expected excellent. The only reason is between Namakkal and Musiri outer the road condition and the bus speed did not match. I was awakened by the jerks and jolts at about 04.00. This was probably due to the lesser occupation in the bus - there were only 9 passengers.
Otherwise there is no complaint.
I also suggest when you ask a customer for feedback, please avoid the word SUBMIT and use either FORWARD or INFORM.
Pl send only messages or phone calls because i generally do not see Mails.
V.LAKSHMINARASIMHAN