Kpn Travels — improper staff behaviour. lack of work knowledge

Address:

Krishnagiri, Tamil Nadu, 635126

I booked 9:15 bus from hosur to kumbakonam 20.09.19. Boarding hosur
Reached at 9pm. Didn't receive vehicle no. By msgthat we generally get but got msg that bus is delayed by 1 hour. Approached kpn office
1 person couldn't tell even vehicle no. Even by seeing system. I had to approach another kpn staff murugan who was busy making bribe deal with another driver getting 200 rs. He said that the online tracking is usually wrong and that the vehicle is yet to reach hosur. He later found that the vehicle had already left at 10 30 because name was not in drivers list yet raised voice against customer showing forefinge
He said you have booked late (7pm) i cannot do anything.
Astonished to see kpn staff attitude towards customer saying 'keep this with someone else' and also filthy language.
Had this been vrl or srs they would have fired him for such inappropriate behaviour with customer
There are many transporters who charge appreciably less we still choose better ones with higher tariff only for customer satisfaction
As a customer am very hurt with hosur office murugan attitude and response. I will keep escalating till action is taken against him else you will keep losing customers for sure impacting the entire organization reputation