Kpn Travels — kpn bus - I need refund amount

Address:

Tiruchirappali , Central Bus stand, 620001

I travel from trichy to chennai through kpn bus. Boarding time is 12.30pm from trichy central bus stand. After cauvery bridge the bus got breakdown and we waited for more than 1 and half hours in chennai highway, no service from kpn, when we ask for bus change, alternate bus arrangement, the driver is shouting with us and he is saying it not my fault. Driver inform us to contact the kpn manager. Manager is not responding properly.
I need to be at chennai at 7.30 pm for the important work, after i waited for one and half hours then i gone with other bus service by my own expense.
I send an email to kpn bus service email - [protected]@kpntravels.in. But no response from them. I want the refund amount what i paid for the travel. Kindly forward this to kpn bus service and ask them to reply to my mail and refund my amount.
My booking details

Kpn boarding pass: 0cbee3
Ticket #: e[protected]
Seats: 34w
Vehicle #: tn30-bf0259
Track: http://tinyurl.com/y66eodkm
Vehicle contact: [protected]
Boarding: central bus stand (Kpn) at 12:15 pm
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