Kpn Travels — kpn bus service/ bus was cancelled at the last minute

Address:

New no74,Old mahabalipuram road, Perungudi, Nexa OMR, Chennai, Tamil Nadu, 600096

I have booked 2 tickets chennai to madurai (AC sleeper) boarding date and time 12.6.19and 10.30pm from tambaram sanatorium bus stop. I am really upset ur service... Because at 9.40pm i got a message from ur side bus was cancelled ur amount will be refunded within 24 hours. I called that contact person he is simply saying bus was breakdown mam can't arrange the another bus so ur amount will be refunded tomorrow itself...
I didn't expect from ur side first time i met this type of behavior from ur side how can i arrange another bus on that time... Now i need a clarification from ur side if incase bus break down means u can't arrange bus from ur side means then y u r taking booking amount previously... Really this is a very worst behavior from ur side... I am regularly travel KPN service only but hearaftet i didn't book ur service...