Kpn Travels — kpn not initiated refund till now

Address:

603202

I booked chennai - madurai thursday, may 16, 2019
Ticket no: tn6e88534016

Pnr no: e[protected]

I was informed from kpn officials[received from ph: [protected], ] that seats are blocked and asked us not to board the bus. Also i was advised not to do any actions and refund will be initiated automatically. I also spoke a lady to ph: [protected]. She advised me to drop a mail,
I dropped the mail also same day.

There is no call back or information from kpn till now.
Please take actions immediately.

Thanks,
Raja