Kpn Travels — KPN staff behaviour

Address:

Chennai, Tamil Nadu, 600083

I booked the ticket from chennai to Trichy (11.15PM) and travels sent me the bus number KA 53A 1999 and the boarding pass number 3A3BB9. Bus arrived at the spot at 12:20AM next day and when I try to board the bus the workers didn't allow me (worker name: Sundaramoorthy). He said don't book the ticket in kpn and he told me that I cannot say the eta. Also he has responded in poor local language.