Kpn Travels — lack of proper service and poor time management

Address:

Chennai, Tamil Nadu, 600030

I had no choice but to book kpn travels from ooty - chennai. I had booked ac sleeper initially on a weekday but then due to some unknown reasons, three hours before journey they called up to say the bus was cancelled and we had to adjust with non ac sleeper. We had no choice but to say yes to his offer. The only heartening thing was that our seats were retained (Lower berths). There was a delay of half an hour for the bus to start (7.10 pm instead o[censored]sual 6.30pm). Multiple breaks in between nd finally reached chennai at 8am. Would you believe a bus which is supposed to reach chennai by 6.30 reached 1.5hrs late. Absolutely no response/apologies when asked. Added to it the cleaner of the bus was rude to the core. Also the difference in fares which he promised is not refunded as yet and no message was generated in my mobile related to it.
Christ lord ybm is far better than this.