Kpn Travels — late departure/dirty seats/ late arrival

Address:

Bangalore, Karnataka

I happen to travel in you bus from Bangalore to Salem with my family on 1/5/2015 by 6.30 am bus.PNR no D[protected] seats # 19w, 20 and 21. Since i was instructed to report by 6.15 am, not relying on BMTC bus I took a taxi to reach Kalasipalyam bus stand (taxi fare Rs300/) I reached by 6.10 am, but till 6.30 am the bus did not come nor any announcement forthcoming from your staff.The bus arrived late by 7 am and the staff originally asked us to wait for cleaning .But later changed their mind and started without cleaning.The seats were dirty and remnants of eatables were seen in the pouch opposite my seat.( see attached photo) But that is not the end .the bus stopped near Shanthi nagar depot to attend a minor repair and finally started by 8 am to reach Salem only by 1 pm. We pay extra money than govt ac bus to private buses/KPN travels only for a cleaner seats and the punctuality.the bus scheduled to reach by 11 am was late by 2 hrs besides putting up with not cleaned inside. In all fairness I must be refunded Rs 300 taxi fare which was not necessary plus refund for the late departure/ arrival and for having to travel bus uncleaned. P G Ravi - Bangalore