Kpn Travels — My parcel not delivered yet..need free delivery

Address:

Avinashi

Hi i am sankar from avinashi,
I ordered a wheel barrow in chiniyampalayam 12th july and the company booked kpn parcel service for speed delivery on 14th July and conformed that parcel delivered on 15th July early morning in avinashi office by nataraj(chiniyampalayam office). Today 15th July i came to avinashi office in morning and they said it will come around 2 'o clock because transport goes to Salem without avinashi stop.
At 2'o clk they said parcel will arrive soon.
Then they said transport will go to tirupur it will arrive soon
Now it's 6'o clock now ...they said it will arrive within a hour.
They even not give a chair for waiting
Not responding the exact location of my parcel
Even whatsapp support also not responding
.
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How can I refund my parcel
I need free delivery