Kpn Travels — no safety in kpn travels

Address:

603202

We booked bus tickets & travelled from pollachi to chennai on 16/12/18 in kpn travels.
Bus started at 9pm at pollachi, without attender/helper/alternate driver.
So we are uncomfortable as no one available to help us.

At ulunthoorpet kpn depo, bus stopped more than 20 mins (Already stopped 2 times each 15-20 mins. One time for rest room use & another time for fill fuel).

When we reach perungalathur, we asked driver regarding will this bus go via tambaram? Or porur? We are shocked after his reply as:

"we are running without back break from pollachi. I am the only driver driving from pollachi to chennai today. Asked management for fix break issue and for alternate driver. Initially they replied as will change at salem. But after that, no one responding/not attending my phone calls. I am tried to ask any mechanic to fix the break issue in depo (Ulunthoorpet), but no one available (As its sunday night). So, without back break can't enter inside chennai city & perungalathur will be last stop".