Kpn Travels — parcel item damage

Address:

Theni, Tamil Nadu

On 2nd november we have sent one double deck cot from cumbum to bangalore. Your packers didn't pack material properly and 2 wheels were broken, so many scratches are there. When we were called and asked to cumbum office, they have not given proper reply. They charged rs.450 for the packing. What is use of charging rs.450 when there is no proper packing.
Parcel lr no : cbm[protected] dt:2.11.17