Kpn Travels — Parcel service nagercoil

Address:

Nagercoil

I booked a parcel from Kollam to nagercoil on 5th July 21.and I received it on nagercoil on 13th July 21.when I received I paid rs250 for parcel. I was asked to pay rs 20 for unloading, I asked the loadman to load it in my car parked 10 metres away.he said he won't do it...I don't understand why do we pay rs 20...and the incharge man was a mere onlooker..kpn parcel service do take action