Kpn Travels — pathetic service by k.p.n

I travelled from Chennai to trichy on 2nd Jan. The bus scheduled time from perungaluthur was at 4.20.. first of all the bus came at 6. Moreover the driver number which was given to contact was switched off. When checked nearby branch of K.p.n, they told to contact the main office.again the number was invalid.. when the bus finally reached the boarding point at 6, I was shocked to see the bus condition..it was pathetic.. seats were not cleaned and ac was not working.. when asked the driver about the bus condition he told I don't know anything, it was a spare bus, not the actual one.. again went to the nearby branch and asked for replacement of bus, the person who was at the branch just simply left and didn't turn up.. somehow we managed to travel in the same bus..all of a sudden, near vilupuram, RDO seized the bus just because road tax was not paid.. it was such a pathetic service even after paying so much amount . Being a reputed transportation company, running the bus without paying road tax is horrible..we ended up spending 2 hours in the same location with having dinner .. I missed my train which I booked from trichy to my location.. k.p.n should definitely send an apologize to all the passengers who travelled on that day and they should keep in mind that customer experience is the foremost thing to run a business..It was such a horrible experience..I will never recommend this service to anyone